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ISO 20000 CITSM Chief IT Service Manager Course
BCAA UK - ISO 20000 - CITSM Certification
Upgrade your ITSM (IT Service Management) knowledge with Vinsys’ ISO 20000-CITSM (Certified IT Service Manager) course. In 4 days of intensive training, you will be certified as an ISO 20000 Lead Implementer and a Chief IT Service Manager. Get to know how to apply, operate, and assess IT Se
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Access our state-of-the-art cloud labs and choose from self-paced, blended, or live virtual classes.
Join a network of over 1 million professionals trained by Vinsys worldwide.
Engage with real-world scenarios and case studies to solidify your understanding.
Course Overview
The ISO 20000 - CITSM (Certified IT Service Manager) course aims to assist you in understanding IT Service Management (ITSM) and its application. This 4-day programme provides the complete service lifecycle from concept and design, through change and live operation so that the participants will be able to manage IT services.
After the completion of the course, the participant will be awarded two certifications namely,
- The ISO 20000 Lead Implementer and
- The Certified Chief IT Service Manager
The course includes practical assignments, examples, and recommendations. This material enables you to introduce and maintain an efficient and effective Service Management System (SMS) by international standards.
This course is aimed at improving your technical expertise by preparing you to become leaders of ITSM, to improve the quality of services delivered, and to align IT services with business requirements.
Visit Vinsys and give a boost to your career by becoming an ITSM-certified professional.
- Individual
- Business
Course Objective
By the end of the ISO 20000-CITSM Certification course, participants will be able to:
- Analyze IT Service Management concepts and principles to ensure alignment with ISO 20000 standards.
- Design a comprehensive Service Management System (SMS) that meets the requirements of ISO 20000-1:2018.
- Implement IT service management processes across the service lifecycle, ensuring effective service delivery and continuous improvement.
- Evaluate the effectiveness of the ITSM system and identify areas for enhancement to align with business and customer needs.
- Lead ITSM initiatives, guiding teams in maintaining and optimizing service management practices for organizational success.
Target Audience
This ISO20000-CITSM Certification course is tailored for professionals seeking to enhance their expertise in IT Service Management. It targets:
- IT Managers and Leaders
- Consultants
- Project Managers
- IT Professionals
- Compliance Officers
Eligibility Criteria
This course is designed for experienced professionals who are actively involved in IT Service Management and seek to formalize their expertise with ISO20000-CITSM certification.
- Professionals with responsibility for implementing or managing IT Service Management Systems.
- Individuals with experience in advising organizations on ITSM best practices.
- Those with experience managing IT-related projects, especially in service management.
- Individuals with at least 5 years of experience in IT service management roles.
- Professionals involved in ensuring compliance with IT service standards and regulations.
- Members of an SMS implementation team.
Course Outline
Day 1: Introduction to IT Service Management
- Team and Trainer Introduction
- Overview of ITSM concepts and principles
- Introduction to the ISO 20000 family of standards
- Preliminary analysis and establishing the maturity level of an existing SMS
Day 2: Service Management System (SMS) Design
- Defining the scope, policy, and objectives of an SMS
- Documentation of SMS processes and procedures
- Service level management, budgeting, and accounting for IT services
- Change and Configuration Management
Day 3: Service Lifecycle Management
- Capacity and availability management
- Service continuity and security management
- Incident and problem management
- Operations management of an SMS
Day 4: Performance Monitoring and Certification Preparation
- Developing metrics, performance indicators, and dashboards
- Conducting ISO 20000 internal audits and management reviews
- Implementing a continual improvement program
- Preparing for the ISO 20000 certification audit and audit tips
About the Certification
CERTIFICATION
The ISO 20000-CITSM (Certified IT Service Manager) certification is a globally-recognized credential that proves your IT Service Management (ITSM) skills. This certification proves that you are capable of designing, implementing and managing a sound Service Management System (SMS) that complies with ISO 20000. Getting this certification not only increases your level of credibility in the marketplace but also places you at the centre of managing IT services to maximize their value to the business and enhance the delivery of services in organizations.
EXAMINATION
The ISO20000-CITSM certification exam is a subjective assessment conducted after the 4-day training course. It measures your knowledge and practical skills in the application of IT Service Management Systems based on ISO 20000. Passing the exam results in acquiring two certifications; the ISO20000 Lead Implementer and the Certified Chief IT Service Manager
Choose Your Preferred Mode
ONLINE TRAINING
- Enjoy 24/7 access to course materials, recorded sessions, and learning platforms.
- Reduce travel and accommodation costs by participating from the comfort of your home or office.
- Engage with instructors through live virtual classes and interactive discussions.
- Connect with peers and professionals from around the world in a virtual environment.
CORPORATE TRAINING
- Receive training at your workplace, minimizing disruption to your team's daily operations.
- Align training with your company’s industry, ensuring practical and applicable knowledge.
- Enable employees to apply newly acquired skills directly to their roles, enhancing productivity and efficiency.
- Tailor the training program to meet specific organizational needs and objectives.
FAQ’s
Why should I choose Vinsys for the ISO20000-CITSM Certification?
Vinsys is a globally recognized provider with over two decades of experience in delivering high-quality IT training. Our ISO20000-CITSM course is led by industry experts, offering practical, hands-on learning experiences. We provide flexible learning options, state-of-the-art cloud labs, and continuous support, ensuring that you gain not only the certification but also the skills and confidence to excel in IT Service Management.
How does the ISO20000-CITSM certification help in career advancement?
This certification demonstrates your expertise in IT Service Management, making you eligible for leadership roles and increasing your value in the job market.
Can the training be customized for a specific industry or organization?
Yes, Vinsys offers customized corporate training tailored to meet the specific needs and challenges of your industry or organization, ensuring that the training is highly relevant and immediately applicable to your work environment.
How does the ISO 20000-CITSM certification benefit organizations?
Organizations with certified professionals can expect improved IT service delivery, better alignment of IT with business objectives, reduced risks, and enhanced customer satisfaction, making the certification valuable not just for individuals but for the entire company.
Can I access course materials after the training is completed?
Yes, participants will have access to all course materials, recorded sessions, and resources through our online platform even after the training ends.
Is the ISO20000-CITSM certification recognized globally?
Yes, ISO20000-CITSM is recognized worldwide, making it a valuable credential for professionals aiming to work in global IT environments.
What support is available during and after the training?
Vinsys provides continuous support through live instructor interactions during the course and post-training assistance via our helpdesk and online forums.
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Reviews
I had the ISO20000-CITSM Certification course with Vinsys and it was a real eye-opener for our team. The structure of the course was clear, the trainers were intelligent, and the practical sessions were quite lively. We feel more equipped to adopt the ITSM best practices in our organization.
Imran JavedManager
I took the course and I can say that I’m happy with the outcome. Vinsys provided good quality material and all the practical activities were quite helpful. Thus, I was able to apply what I had learned immediately on the job. It has already opened up new opportunities for me.
MahiraTrainer
2. I recently did the ISO20000-CITSM Certification course with Vinsys and it has been very helpful in my career. The trainers were very professional and the content of the course was up to date. I now know more about ITSM and how it can be applied in the real world.
AriaConsultant
I found the Certified Information Security Risk Officer course to be very informative. The tutor’s knowledge and the practical orientation of the course made it very beneficial. I feel much better equipped to handle security risks in my role now
Mohammed SyedManager