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ITIL® 4 Foundation Certification Training in Dammam, Saudi Arabia
ITIL Foundation Certification
This 3-days instructor-led online ITIL 4 Foundation course in Dammam make the fundamental ideas, guidelines, and procedures of IT service management understandable to professionals. This course covers the four dimensions of service management, the ITIL framework, and the service value system, mak
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ITIL Foundation Certification
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Latest ITIL Course Materials
ITIL® 4 Foundation Course Overview in Dammam
This ITIL 4 Foundation certification course in Dammam is an extensive training course that enable participants in ITSM procedures and principles. With an emphasis on essential concepts, terms, and elements, this course covers the most recent version of his ITIL Framework. Attendees will gain knowledge of the Service Value System (SVS), 4D models, and Foundation principles, which form the basis of service management, among other important ITIL 4 concepts. ITIL 4's alignment with modern IT practices will be discussed in the course, with a focus on how flexibility, teamwork, and ongoing development are essential to enable the delivery of excellent services to stakeholders and clients.
This course covers a wide range of important topics, such as service relationships, activities within the service value chain, and how ITIL practices facilitate successful organizational outcomes. Following successful completion of the course, learners will be prepared to sit for the ITIL Foundation 4 certification exam, which attests to their grasp of ITIL principles and their practical application skills. This certificate is very helpful for IT workers who want to elevate their status and level of expertise in IT service management. Their ability to positively influence the organization's goals will therefore be enhanced.
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Course Objectives
Upon completing the course, you will be able to:
• Recognize the fundamental ideas behind IT service management.
• Discover the changes made to the ITIL 4 service management architecture from earlier iterations.
• Examine the four aspects of service management: partners and suppliers, information and technology, organizations and people, and value streams and processes.
• Discover the components that comprise the ITIL service value system.
• Discover the principles of ITIL 4 and how service management can use them.
• Acknowledge the goals and elements that comprise the ITIL 4 service value chain.
• List all of the ITIL 4 practices and explain how each one adds to value creation.
• Recognize the functions that governance and continuous improvement perform in ITIL 4.
• Review the test objectives thoroughly to ensure you're ready for the ITIL 4 Foundation certification exam.
• To gain a practical grasp and application of the framework, apply the ITIL 4 principles to case studies and real-world scenarios.
Audience
• Those who are interested in expanding their knowledge of the procedures related to providing IT and digital services.
• Those who wish to broaden the scope of their current ITIL competencies or who are starting the journey toward ITIL 4.
• IT specialists, such as managers, analysts, developers, leaders, integrators, support staff, and so forth. Those who want to earn their ITIL 4 Foundation certification.
Prerequisite
• Prior to training or experience, there is no enrollment requirement for the ITIL 4 Foundation course.
• People from different backgrounds need to be well-versed in ITSM best practices.
• Whether you're a non-IT professional interested in service management or an IT professional looking to expand your knowledge, this course offers practical knowledge and skills that can be applied in a variety of industries.
Course Outline
Key Concepts of IT Service Management
• Customer.
• User.
• Sponsor.
• Service management.
• Service.
• Utility.
• Warranty.
Create Value with Services
• Organization,
• Outcome,
• Output,
• Risk,
• Cost,
• Value,
• Utility and Warranty.
Service Relationships Concepts
• Relationship management/Service offering/Consumption/Provision.
How ITIL Guiding Principles Help Organizations Adopt/Adapt Service Management
• The essence, application, and dynamics of the guiding principles.
• Emphasizing on value.
• Commencing from your current position.
• Advancing incrementally through feedback.
• Cooperating and enhancing transparency.
• Considering/Operating holistically.
• Maintaining simplicity/pragmatism.
• Enhancing and streamlining through automation.
Understand & Describe 4 Dimensions of Service Management
• Value streams and processes.
• Information and technology.
• Organizations and people.
• Partners and suppliers.
The Purpose/Components of the ITIL Service Value System
• Clarifying the ITIL service value system.
• Unveiling the activities within the service value chain and their interconnections.
• Highlighting the interconnectedness of the service value chain and its facilitation of value streams.
The Inputs/Outputs/Purpose of Every Value Chain Activity
• Engaging/Improving/Planning.
• Designing and transitioning.
• Building and obtaining.
• Supporting and delivering.
The Purpose of ITIL Practices
• Information security management.
• Capacity/Performance management.
• Relationship/Supplier/Availability management.
• Service continuity management.
• Monitoring/Event management.
• Incident/Problem management.
• Service Desk/Service Level management.
• Release management.
• Deployment management.
• Service configuration management.
• Service request management.
• IT asset management.
• Continual improvement.
Define ITIL Terms
• IT asset.
• Availability.
• Configuration item.
• Incident/Problem.
• Known error.
• Change.
• Event.
• 7 ITIL practices.
Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain
• Change control.
• Service request management.
• Incident/Problem management.
• Service Desk/Service Level management.
• The continual improvement models.
About The Certification
An individual with the ITIL 4 Foundation Certification in Dammam has a fundamental understanding of the ITSM processes and concepts. The certification covers the fundamental concepts of value systems, guiding principles, and service value chains and is intended for both IT specialists and non-specialists. Acquiring the requisite knowledge of contemporary ITSM frameworks will enable learners to enhance organizational performance and harmonize IT services with business goals.
Exam Details :
• ITIL 4 Foundation Certification Exam
| Examination Format Number of Questions Passing Score Duration Book Policy Certification Renewal |
MCQs 40 26 out of 40 marks required (65%) 60 minutes Closed book Every 3 years starting from 2023 |
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
Online Training
- 5 days Instructor-led ITIL 4 Foundation Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 Leaner Assistance And Support
Corporate Training
- Customized Training Across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is ITIL 4 Foundation certificate?
Earning the ITIL 4 Foundation Certification (ITSM) is a great way for anyone interested in learning more about the principles and practices of ITSM based on the ITIL 4 framework. Candidates will have more opportunities to pursue advanced education and ITSM-related specialization with the terms, concepts, and ITIL processes covered in this certification program.
Who can take the ITIL 4 Foundation course?
The ITIL4 Foundation training is beneficial for a wide range of professionals, including IT staff, project managers, consultants, business analysts, and those who want to learn about the right ITSM methodology. Whether your goal is to learn new IT skills or to align the organization's IT services with its objectives, this course will equip you with a wide range of skills and insights that are applicable to various roles and industries.
What is the content of the ITIL 4 Foundation course?
The ITIL 4 Foundation course covers a great deal of ground, including the integration of ITIL with other frameworks and methodologies, Service Value Lines, ITIL Practices, and Guiding Principles. The participants will have a strong understanding of modern ITSM techniques with a focus on cooperation, flexibility, and continuous improvement to deliver value to customers and stakeholders.
How is the composition of ITIL 4 Foundation exam in Dammam?
The 40 multiple-choice questions on the ITIL 4 Foundation exam are intended to assess candidates' understanding of ITIL 4 principles and their ability to apply them in real-world scenarios.
What is the score for the ITIL 4 Foundation exam?
A minimum score of 26 out of 40 points, or 65 percent, is required for candidates to pass the ITIL 4 Foundations exam and receive a certificate.
Is the ITIL 4 Foundation exam an open book exam?
The ITIL 4 Foundation exam is closed-book and does not permit candidates to use any course materials.
How long does the ITIL 4 Foundations exam take?
Candidates can complete all 40 questions on the ITIL 4 Foundation exam in one hour.
How many times do I need to renew my ITIL 4 Foundation certification?
PeopleCert Global Best Practices certifications, such as ITIL 4 Foundation, will require renewals every three years beginning in 2023 to guarantee that professionals remain current with the newest advancements and techniques in ITSM.
May I take the ITIL 4 Foundation test online?
The ITIL 4 Foundation exam can be proctored online with PeopleCert. As long as they meet the exam requirements specifically, candidates are free to take the test whenever it is most convenient for them.
Why should you select Vinsys for this course?
By choosing Vinsys for the ITIL 4 Foundation course in Dammam, you can be sure that you will receive top-notch instruction that includes interactive sessions, professional instructors, and course materials. Through Vinsys, learners can receive instruction from knowledgeable and experienced teachers who will provide them with relevant readings and practical examples to ensure that they fully understand the ITSM concepts.
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Reviews
ITIL 4 Certification was on my list since long and I am thankful to Vinsys for their well-structured training module and flexible delivery models that made the course concepts easier. Their practical, scenario-based training is the best. Thank you, Vinsys!
Mahammad SyedIncident Manager
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