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ITIL® 4 Foundation Certification Training in Jeddah, Saudi Arabia
ITIL Foundation Certification
This 3-days instructor-led online ITIL 4 Foundation course in Jeddah enable professionals to comprehend the core concepts, rules, and practices of IT service management. For those who are unfamiliar with ITIL or would like to learn more about ITSM, this course is ideal as it covers the four facet
ITIL Foundation Certification
Experienced Subject Matter Instructors
Earn 16 PDUs after Course Completion
Regular Mock Tests
Overview: ITIL Foundation Certification in Jeddah
This ITIL 4 Foundation certification course in Jeddah is a comprehensive training program that teaches participants ITSM principles and procedures. This course covers the latest iteration of his ITIL Framework, with a focus on key terms, concepts, and elements. Among other key ITIL 4 concepts, attendees will learn about the Service Value System (SVS), 4D models, and Foundation principles, which serve as the cornerstone of service management. The course will address how ITIL 4 aligns with contemporary IT practices, emphasizing the importance of adaptability, collaboration, and continuous improvement in facilitating the provision of first-rate services to clients and stakeholders. A wide range of significant subjects are covered in this course, including service relationships, tasks included in the service value chain, and how ITIL procedures support positive organizational outcomes.
After finishing the course successfully, learners will be ready to take the ITIL Foundation 4 certification exam, which verifies their understanding of ITIL concepts and their ability to apply them practically. IT professionals who wish to advance their status and degree of expertise in IT service management will find this certificate to be very beneficial. As a result, they will be better equipped to positively impact the organization's objectives.
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COURSE OBJECTIVES
Upon completing the course, you will be able to:
• Understand the underlying principles of IT service management.
• Learn about the modifications made to the ITIL 4 service management architecture in previous versions.
• Examine the following four facets of service management: value streams and processes, organizations and people, information and technology, and partners and suppliers.
• Find out which parts make up the ITIL service value system.
• Learn about the ITIL 4 principles and their application to service management.
• Recognize the objectives and components of the ITIL 4 service value chain.
• Explain how each of the ITIL 4 practices contributes to value creation by listing them all.
• Acknowledge the roles that ITIL 4's governance and continuous improvement play.
• To make sure you're prepared for the ITIL 4 Foundation certification exam, carefully go over the test objectives.
• Use case studies and real-world scenarios to apply the ITIL 4 principles in order to obtain a practical understanding and application of the framework.
AUDIENCE
• Individuals who wish to deepen their understanding of the processes involved in delivering digital and IT services.
• Individuals who want to expand the range of their existing ITIL competencies or who are beginning the transition to ITIL 4.
• IT specialists include leaders, analysts, developers, integrators, managers, support personnel, and so on. Those who wish to become certified in ITIL 4 Foundation.
Prerequisite
• The ITIL 4 Foundation course can be enrolled in without any prior training or experience required.
• The best practices for ITSM must be understood by people with diverse backgrounds.
• This course offers useful information and skills that can be applied in a range of industries, regardless of whether you're an IT professional looking to broaden your knowledge or a non-IT professional interested in service management.
Course Outline
Key Concepts of IT Service Management
• Customer.
• User.
• Sponsor.
• Service management.
• Service.
• Utility.
• Warranty.
Create Value with Services
• Organization,
• Outcome,
• Output,
• Risk,
• Cost,
• Value,
• Utility and Warranty.
Service Relationships Concepts
• Relationship management/Service offering/Consumption/Provision.
How ITIL Guiding Principles Help Organizations Adopt/Adapt Service Management
• The essence, application, and dynamics of the guiding principles.
• Emphasizing on value.
• Commencing from your current position.
• Advancing incrementally through feedback.
• Cooperating and enhancing transparency.
• Considering/Operating holistically.
• Maintaining simplicity/pragmatism.
• Enhancing and streamlining through automation.
Understand & Describe 4 Dimensions of Service Management
• Value streams and processes.
• Information and technology.
• Organizations and people.
• Partners and suppliers.
The Purpose/Components of the ITIL Service Value System
• Clarifying the ITIL service value system.
• Unveiling the activities within the service value chain and their interconnections.
• Highlighting the interconnectedness of the service value chain and its facilitation of value streams.
The Inputs/Outputs/Purpose of Every Value Chain Activity
• Engaging/Improving/Planning.
• Designing and transitioning.
• Building and obtaining.
• Supporting and delivering.
The Purpose of ITIL Practices
• Information security management.
• Capacity/Performance management.
• Relationship/Supplier/Availability management.
• Service continuity management.
• Monitoring/Event management.
• Incident/Problem management.
• Service Desk/Service Level management.
• Release management.
• Deployment management.
• Service configuration management.
• Service request management.
• IT asset management.
• Continual improvement.
Define ITIL Terms
• IT asset.
• Availability.
• Configuration item.
• Incident/Problem.
• Known error.
• Change.
• Event.
• 7 ITIL practices.
Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain
• Change control.
• Service request management.
• Incident/Problem management.
• Service Desk/Service Level management.
• The continual improvement models.
About The Certification
A person who possesses the ITIL 4 Foundation Certification in Jeddah is fundamentally familiar with the concepts and procedures of ITSM. IT specialists and non-specialists alike can take the certification, which covers the essential ideas of value systems, guiding principles, and service value chains. Learners will be able to improve organizational performance and align IT services with business objectives by gaining the necessary understanding of modern ITSM frameworks.
Exam Details :
• ITIL 4 Foundation Certification Exam
| Examination Format | MCQs |
| Number of Questions | 40 |
| Passing Score | 26 out of 40 marks required (65%) |
| Duration | 60 minutes |
| Book Policy | Closed book |
| Certification Renewal | Every 3 years starting from 2023 |
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
ONLINE TRAINING
- 3 day Instructor led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 learner assistance and support
CORPORATE TRAINING
- Customized Training Across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is ITIL 4 Foundation certificate?
For those who are interested in learning more about the tenets and procedures of ITSM based on the ITIL 4 framework, obtaining the ITIL 4 Foundation Certification (ITSM) is an excellent opportunity. Candidates who master the terms, concepts, and ITIL processes covered in this certification program will have more opportunities to pursue advanced learning and specialization in ITSM.
Who can take the ITIL 4 Foundation course?
A wide range of professionals, including IT staff, project managers, consultants, business analysts, and those interested in learning about the appropriate ITSM methodology, can benefit from the ITIL4 Foundation training. This course will provide you with a broad range of skills and insights that are applicable to various roles and industries, whether your goal is to acquire new IT skills or to match the organization's IT services with its objectives.
What is the content of the ITIL 4 Foundation course?
The integration of ITIL with other frameworks and methodologies, Service Value Lines, ITIL Practices, and Guiding Principles are just a few of the topics that are covered in detail in the 4 Foundation course. Having a focus on collaboration, adaptability, and ongoing enhancement to provide value to clients and stakeholders, the attendees will possess a solid grasp of contemporary ITSM methodologies.
How is the composition of ITIL 4 Foundation exam in Jeddah?
The ITIL 4 Foundation exam consists of 40 multiple-choice questions designed to evaluate candidates' comprehension of ITIL 4 principles and their practical application skills.
What is the score for the ITIL 4 Foundation exam?
To pass the ITIL 4 Foundations exam and obtain a certificate, candidates must score at least 26 out of 40 points, or 65 percent.
Is the ITIL 4 Foundation exam an open book exam?
No course materials may be used during the closed-book ITIL 4 Foundation exam.
How long does the ITIL 4 Foundations exam take?
On the ITIL 4 Foundation exam, candidates have one hour to finish all 40 questions.
How many times do I need to renew my ITIL 4 Foundation certification?
Beginning in 2023, renewals of PeopleCert Global Best Practices certifications, like ITIL 4 Foundation, will be necessary every three years to ensure that professionals stay up to date on the latest developments and methods in ITSM.
May I take the ITIL 4 Foundation test online?
PeopleCert allows for online proctoring of the ITIL 4 Foundation exam. Candidates may take the exam whenever it is most convenient for them, provided they specifically meet the exam requirements.
Why should you select Vinsys for this course?
When you opt for the ITIL 4 Foundation course in Jeddah, you will get the best training that includes the use of sessions, trainers, and course materials. Learners will be able to get instructions from knowledgeable and experienced instructors through Vinsys who will give them relevant readings and practical examples to make sure they understand the ITSM concepts fully.
Why Vinsys
Seasoned Instructors
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Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
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Reviews
I would highly recommend Vinsys for Professional Certification Training.The course material and study guide provided by Vinsys were instrumental in obtaining my itil certification. I would like to endorse Vinsys for their professionalism and commitment towards delivering quality trainings. Thank You.
Simpson DougEnterprise Program Manager Sadara Chemical Company
In a quest to deliver better business solutions, I had undertaken the ITIL® exam training. This proved to a USP to my already existing bright career. Vinsys played a crucial role in making me understand the importance of the course and the course helped me chart out improved delivery services, better customer satisfaction, and increased utilization of resources.
Shyamal SaxenaTeam Lead
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