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ITIL® 4 Foundation Certification Training in Riyadh, Saudi Arabia
ITIL Foundation Certification
This 3-days instructor-led virtual ITIL 4 Foundation course in Riyadh enable professionals to understand IT service management's core concepts, rules, and practices. As it covers the ITIL framework, the service value system, and the four dimensions of service management, this course is ideal
GROUP DISCOUNT
Experienced Subject Matter Instructors
Earn 16 PDUs after Course Completion
Regular Mock Tests
ITIL Foundation Training Overview in Riyadh
This ITIL 4 Foundation certification course in Riyadh is a comprehensive training program that imparts ITSM principles and procedures to participants. This course covers the most recent iteration of his ITIL Framework, with a focus on key terms, ideas, and components. The key concepts of ITIL 4 that participants will learn, includes, the Service Value System (SVS), the 4D models, and the Foundation principles that underpin service management. The course will cover how ITIL 4 aligns with contemporary IT practices, emphasizing the need of adaptability, collaboration, and continuous improvement in facilitating the provision of first-rate services to clients and stakeholders. A lot of significant topics are covered in this course, including service relationships, activities related to the service value chain, and how ITIL practices support successful organizational outcomes.
Learners who successfully complete the course will be ready to take the ITIL Foundation 4 certification exam, which verifies their understanding of ITIL concepts and their ability to apply them in practical settings. For IT professionals who wish to advance their expertise and status in IT service management, this certification is highly beneficial. As a result, they will be in a better position to positively impact the organization's objectives.
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Course Objectives
Upon completing the course, you will be able to:
• Understand the underlying principles of IT service management.
• Find out how the ITIL 4 service management architecture has changed from previous versions.
• Analyze value streams and processes, partners and suppliers, information and technology, and organizations and people as the four facets of service management.
• Find out what makes up the ITIL service value system's components.
• Learn about the tenets of ITIL 4 and how to implement them in service management.
• Recognize the objectives and components of the ITIL 4 service value chain.
• Enumerate the various ITIL 4 practices and describe how they contribute to value creation.
• Acknowledge the roles that continuous improvement and governance play in ITIL 4.
• Prepare for the ITIL 4 Foundation certification exam by going over the test objectives in detail.
• Apply the principles of ITIL 4 to case studies and real-world situations to obtain a practical understanding and application of the framework.
Audience
• Those who wish to learn more about the processes involved in offering digital and IT services. t
• Those who are beginning their path toward ITIL 4 or who want to increase the scope of their current ITIL competencies.
• IT professionals, including managers, integrators, leaders, developers, analysts, support personnel, and so forth.
• Those aiming for certification in ITIL 4 Foundation.
Prerequisite
• The ITIL 4 Foundation course does not require enrollment prior to training or experience.
• Individuals with diverse backgrounds must possess a strong grasp of ITSM best practices.
• This course offers useful information and skills that can be applied in a range of industries, regardless of whether you are an IT professional seeking to broaden your knowledge or a non-IT professional interested in service management
Course Outline
Key Concepts of IT Service Management
• Customer.
• User.
• Sponsor.
• Service management.
• Service.
• Utility.
• Warranty.
Create Value with Services
• Organization,
• Outcome,
• Output,
• Risk,
• Cost,
• Value,
• Utility and Warranty.
Service Relationships Concepts
• Relationship management/Service offering/Consumption/Provision.
How ITIL Guiding Principles Help Organizations Adopt/Adapt Service Management
• The essence, application, and dynamics of the guiding principles.
• Emphasizing on value.
• Commencing from your current position.
• Advancing incrementally through feedback.
• Cooperating and enhancing transparency.
• Considering/Operating holistically.
• Maintaining simplicity/pragmatism.
• Enhancing and streamlining through automation.
Understand & Describe 4 Dimensions of Service Management
• Value streams and processes.
• Information and technology.
• Organizations and people.
• Partners and suppliers.
The Purpose/Components of the ITIL Service Value System
• Clarifying the ITIL service value system.
• Unveiling the activities within the service value chain and their interconnections.
• Highlighting the interconnectedness of the service value chain and its facilitation of value streams.
The Inputs/Outputs/Purpose of Every Value Chain Activity
• Engaging/Improving/Planning.
• Designing and transitioning.
• Building and obtaining.
• Supporting and delivering.
The Purpose of ITIL Practices
• Information security management.
• Capacity/Performance management.
• Relationship/Supplier/Availability management.
• Service continuity management.
• Monitoring/Event management.
• Incident/Problem management.
• Service Desk/Service Level management.
• Release management.
• Deployment management.
• Service configuration management.
• Service request management.
• IT asset management.
• Continual improvement.
Define ITIL Terms
• IT asset.
• Availability.
• Configuration item.
• Incident/Problem.
• Known error.
• Change.
• Event.
• 7 ITIL practices.
Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain
• Change control.
• Service request management.
• Incident/Problem management.
• Service Desk/Service Level management.
• The continual improvement models.
About The Certification
The ITSM processes and concepts are fundamentally understood by someone who holds the ITIL 4 Foundation Certification in Riyadh. Designed for both IT specialists and non-specialists, the handbook covers the fundamental ideas behind value systems, guiding principles, and service value chains. If learners have the necessary understanding of current ITSM frameworks, they will be better able to support organizational success and align IT services with business objectives.
About The Exam :
• ITIL 4 Foundation Certification Exam
| Examination Format Number of Questions Passing Score Duration Book Policy Certification Renewal |
MCQs 40 26 out of 40 marks required (65%) 60 minutes Closed book Every 3 years starting from 2023 |
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
Online Training
- 5 days Instructor-led ITIL 4 Foundation Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 Leaner Assistance And Support
- Enroll Now
Corporate Training
- Customized Training Across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is ITIL 4 Foundation certificate?
Anyone who wants to learn more about the tenets and procedures of ITSM based on the ITIL 4 framework can obtain the ITIL 4 Foundation Certification (ITSM). With the terms, concepts, and ITIL processes covered in this certification program, candidates will have more opportunities to pursue advanced education and ITSM-related specialization.
Who can take the ITIL 4 Foundation course?
A wide spectrum of professionals, including IT staff, project managers, consultants, business analysts, and those interested in learning about the appropriate ITSM methodology, can benefit from the ITIL4 Foundation training. This course will give you a broad range of skills and insights that are applicable to various roles and industries, regardless of your goal: learning new IT skills or aligning the organization's IT services with its goals.
What is the content of the ITIL 4 Foundation course?
The ITIL 4 Foundation course covers a whole lot of ground, including Service Value Lines, ITIL Practices, Guiding Principles, and integrating ITIL with other frameworks and methodologies. With an emphasis on collaboration, adaptability, and continuous improvement to deliver value to customers and stakeholders, the participants will have a solid understanding of contemporary ITSM techniques.
How is the composition of ITIL 4 Foundation exam in Riyadh?
The ITIL 4 Foundation exam consists of forty multiple-choice questions designed to evaluate candidates' practical application skills and comprehension of ITIL 4 principles
What is the score for the ITIL 4 Foundation exam?
Passing the ITIL 4 Foundations exam and earning a certificate requires candidates to score at least 26 out of 40 points, or 65 percent.
Is the ITIL 4 Foundation exam an open book exam?
No, candidates are not allowed to use any course materials during the ITIL 4 Foundation exam, and is closed book exam.
How long does the ITIL 4 Foundations exam take?
It takes an hour for candidates to finish all 40 questions on the ITIL 4 Foundation exam.
How many times do I need to renew my ITIL 4 Foundation certification?
Starting in 2023, certifications from PeopleCert Global Best Practices, like ITIL 4 Foundation, will need to be renewed every three years in order to ensure that professionals stay up to date on the newest innovations and methods in ITSM.
May I take the ITIL 4 Foundation test online?
Online proctoring is available for the ITIL 4 Foundation exam through PeopleCert. In compliance with the specific exam requirements, candidates can take the test whenever it is most convenient for them.
Why should you select Vinsys for this course?
Selecting Vinsys for the ITIL 4 Foundation course in Riyadh ensures an excellent educational experience complete with professional lectures, a course handbook, and interactive sessions. With Vinsys, learners can receive instruction from qualified and experienced instructors who will give them pertinent material and real-world examples to make sure they fully grasp the ITSM concepts.
Why Vinsys
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Reviews
I thoroughly enjoyed every bit of the ITIL Foundation Certification Training here. The trainer at Vinsys made sure that we are engaged all the time. It was one of those rare training workshops where I was able to focus 100% of the time on all the three days because of the trainer's PowerPoint-free knowledge delivery. Thank you!
Shimith JayanandIT Leader
The intensive course conducted by Vinsys Trainer gave us a comprehensive view of IT governance for enterprises and how IT should align to create value. We could understand the key principles and takeaways so easily as Trainer provided practical real business scenarios, case studies, and exercises.
Johan AffendiCIO Corporate PETRONAS
I really appreciate the way ITIL training and exam was conducted by Vinsys. My trainer was truly helpful and supportive. He has extensive knowledge and good command over ITIL
Amol RandhavPMO
