ITIL Practitioner Certification Training Course

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itil practitioner certification

Practical Approach

Accredited, Elaborated Training Material

18.00 PDUs

Industry Experts

Overview Learning Objectives Who Should Attend Prerequisite Outline

ITIL Practitioner Overview

The ITIL Practitioner Training can be taken at any level in the ITIL certification scheme after passing the ITIL Foundation exam. It elaborates the Continual Service Improvement (CSI) approach and covers these three crucial areas for successful improvement initiatives: Communication, Organizational Change Management, and Measurement Metrics.

The content of this course highlights the importance of adopting the ITIL principles into businesses and tailoring ITIL guidance to their specific business needs and scenarios.The course revolves around identifying, understanding and delivering value improvement programs efficiently at workplaces.

Vinsys, a PeopleCert accredited training organization (ATO), for delivering ITIL trainings is a comprehensive course that will educate you on the 9 guiding principles for successful implementation of CSI.

Note:Vinsys provides ITIL certification training in combination with ITILexam.

COURSE OBJECTIVES

To understand service management concepts as important stimulators of CSI
To utilize ITSM guideline principles in real job scenarios
To analyze measurement and metrics to enable successful CSI implementation
To establish effective communication
To apply change management in organizations in support of CSI
To prepare for the ITIL® Practitioner certification exam

AUDIENCE

The ITIL® Practitioner is a training course for professionals who wish to prosper with the next level qualification after completing the ITIL® Foundation and those who are equipped with the basics of IT Service Management. This training course is aimed at upskilling professionals who are employed in the following roles:

Project Director/Project Manager
Quality Assurance Manager
IT Director
Vice President
Process Owner
Quality Assurance Manager
IT Operations Manager
Change Manager

ELIGIBILITY CRITERIA

Interested candidates must hold an ITIL® Foundation Certificate in order to appear for the ITIL® Practitioner exam.

Course Outline

Service Management Concepts

Adopt and adapt
VOCR: value, outcomes, costs, and risks

Guiding Principles

Focus on value
Design for experience
Start where you are
Work holistically
Progress iteratively
Observe directly
Be transparent
Collaborate
Keep it simple

Service Improvement Approach

What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
How do we know we’ve arrived?
How do we keep the momentum going?

Organizational Change Management (OCM)

What is OCM?
Sources of resistance
People transition
Stakeholder management
Sponsor management
Resistance management
Reinforcement

Metrics and Measurements

CSFs and KPIs
Metric cascades and hierarchies
Metric categories
Assessment
Reporting

Communication

Issues caused by poor communication
Benefits of good communication
Communication essentials
Communication principles
Communication types

Tips for Success on the ITIL® Practitioner Exam

Get tips to crack your exam

Sample Exam

Mock exams to prepare you for exam.

Mr. Prasad Lele

IT Governance & ITSM consultant

Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation

Course Advisor

Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
He has trained more than 2000 professionals on various best practices & frameworks.
He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
Prasad possesses a good understanding of assessing various IT processes against industry best practices.
He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.

Choose Your Preferred Mode

ONLINE TRAINING

2 days Instructor led Online Training
Experienced Subject Matter Experts
Approved and Quality Ensured training Material
24*7 learner assistance and support

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CORPORATE TRAINING

Customized Training Across Various Domains
Instructor Led Skill Development Program
Ensure Maximum ROI for Corporates
24*7 Learner Assistance and Support

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FAQ’s

What is ITIL® Practitioner Certification?

ITIL® Practitioner Certification is designed to educate professionals on the practical application of the ITIL® framework into real business scenarios. It makes implementation smooth and effective with enhanced performance efficiency. This certification allows individuals to observe well-prescribed guidelines for implementing ITIL® into the existing business models so that it is aligned with the business goals.

Does the ITIL® Practitioner Certification expire?

No. ITIL® Practitioner Certification is valid through lifetime and does not require recertification.

Will I get a certificate at the end of this course?

Yes. Vinsys provides course completion certificates to candidates who successfully clear the ITIL® practitioner certification exam.

Why should you join Vinsys for this course?

Vinsys guarantees success. Training with us provides candidates with a privilege of getting trained by industry expert trainers and studying from well-crafted study material. Vinsys training schedules are flexible and we keep our students first while deploying a training strategy.

Hi-tech classroom as well as virtual training environments
Story-based learning
Practical approach
Flexible hours of training
100% exam preparation guidance

What is the exam pattern?

ITIL® Practitioner Exam follows the following pattern:

No. of questions: 40

Question pattern: Multiple choice

Exam duration: 135 minutes

Passing criteria: 28 marks out of 40 (70%)

Exam Type: Open book

Why Vinsys

Seasoned Instructors

Official Vendor Partnerships

Authorized Courseware

3,000+ Courses & 2,000+ Modules

In Synch with Tech-advancements

Customizable Blended Learning Options

Reviews

I had been successfully working as an ITIL® Professional. I used to work smoothly and would take up some major projects and complete them in time. Even when I had a few hindrances I was able to manage it with ease. This was possible only because of the ITIL® Practitioner Training module offered by Vinsys.

Ernest WilliamsEstimator

I had many issues while working as an ITIL® Professional. Then I joined Vinsys’ ITIL® Practitioner Training Program. This program has helped me improve my skills and bring them to a whole new level. Thus I was able to work more efficiently and give a better performance.

Prosanto DasMEP Construction Manager

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ITIL® Practitioner Certification Training

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