ITIL®4 Specialist High Velocity IT Course

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Domain / Vendor

itil specialist high velocity it certification

Professionally certified, experienced trainers

AXELOS accredited training organization

18.00 PDUs

Intensive practice tests and exam guidance

Overview Learning Objectives Who Should Attend Prerequisite Outline

ITIL? 4 Specialist: High Velocity IT Certification Training Overview

This module enables digital professionals to hone their abilities by increasing the quality and accelerating the speed of service delivery while focusing on infesting greater values by promoting challenging ways of thinking and innovative working patterns. In this ITIL 4 Specialist: High Velocity IT Course, you will learn innovative working methods including Lean and Agile approaches and DevOps practices. This is a course for skill enhancement for you to stay relevant and contribute to maximize in the digital era.
The ITIL 4 Specialist: High Velocity IT Course largely embeds effective digital services at its core and will provide candidates with the skills to make intelligent business investments and exceed business goals.
Professionals are required to undertake all four modules of; Create, Deliver and Support, Direct, Plan and Improve, Drive Stakeholder Value and High-velocity IT to become an ITIL Managing Professional. ITIL Managing Professional: High-velocity IT will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to ITIL Managing professional. This course will also benefit those who are working in digital transformation projects working within, or towards high velocity environments.

Note:Vinsys provides ITIL certification training in combination with ITILexam.

Course Objectives

Understand the concepts regarding the high-velocity nature of the digital enterprise, including the demands it places on IT:

Learn when the transformation to high-velocity IT is desirable and feasible
Understand the digital product life cycle in terms of the ITIL ‘operating model’
Understand the importance of the ITIL guiding principles and the other fundamental concepts for delivering high-velocity IT
Discover how to contribute to achieving value with digital products
Learn how the service provider ensures valuable investments are achieved
Learn how the service provider ensures fast deployment is achieved
Learn how the service provider ensures resilient operations are achieved
Learn how the service provider ensures co-created value is achieve
Learn how the service provider ensures assured conformance is achieved

Audience

The ITIL 4 Specialist: HVIT course is suited for professionals working in the IT management and service management roles and for those who wish to qualify with the ITIL Managing Professional (MP) credential. This course is ideal for professionals working in the following job roles:

Customer/User Experience (CX) Managers/Designers
Account Managers
Service Delivery Managers
Service Level Managers
Enterprise/Service and Solution Architects
Business Analysts
Project Managers
Portfolio Managers
Supplier Relationship Managers
Vendor Managers
Contract Managers

Eligibility Criteria

To be eligible for this ITIL 4 Specialist: HVIT training, you will have to:

Pass the ITIL 4 Foundation examination
Attend an accredited training course for this module

Course Outline

LESSON 01 - COURSE INTRODUCTION

Brief Introduction of ITIL HVIT Course

LESSON 02 - HIGH VELOCITY NATURE OF DIGITAL ENTERPRISE

High Velocity Nature of Digital Enterprise
Key Concepts of High Velocity IT
Digital Technology
Digital Organization
Digital Transformation
IT Transformation
Digital Products
Service Interactions
High Velocity IT Objectives
Techniques for Valuable Investments
Techniques for Fast Development
Techniques for Resilient Operations
Techniques for Co-Created Value
Techniques for Assured Conformance

LESSON 03 - DIGITAL PRODUCT LIFE CYCLE

Digital Product Life Cycle
ITIL Operating Model
Digital Product Life Cycle
Digital Product Life Cycle: Customer's Perspective
The ITIL Service Value Chain
Value Chain Activities Combined with DevOps
Service Consumer and Service Provider Interactions
Value Streams
Making Value Streams Effective
The Four Dimensions of Service Management
Information and Technology
Partners and Suppliers
Value Streams and Processes
Four Dimensions: External Factors

LESSON 04 - HVIT APPROACHES

High Velocity IT Approaches
Key Characteristics of High Velocity IT
Lean
Agile
Resilient
Continuous
HVIT Characteristics to Co-create Value
Key Behavior Pattern
Models and Concepts of HVIT Culture
Ethics
Ethical Behavior
Ethical Behavior - Artificial Intelligence
Ethics - Typical Behavior Patterns
Design Thinking
Design Thinking: Behavior Patterns
Safety Culture
Working in Complex Environments
Complexity Thinking: Cynefin Model
Working in Complex Environments Behavior: Patterns
Lean Culture
Elements of Lean Culture
Lean Culture Behavior: Patterns
ITIL Continual Improvement Model
Toyota Kata
The OODA Loop
Continual Improvement Behavior: Patterns

LESSON 05 - HIGH VELOCITY IT TECHNIQUES

High Velocity IT Techniques
Valuable investments
Prioritization Techniques
Other Prioritization Techniques
Minimum Viable Products and Services
Practices for Minimum Viable Products and Services
Product or Service Ownership
AB Testing
Portfolio Management
Portfolio Management Practice - Success Factors
Ensuring Sound Investment Decisions
Ensuring Continual Improvement of Portfolios
Fast Development
Infrastructure as Code
Practices for Infrastructure as Code
Loosely Coupled Information System Architecture
Practices for Loosely Coupled Information System Architecture
Reviews and Retrospectives
Blameless Postmortems
Continual Business Analysis
Practices for Continual Business Analysis
Continuous Integration, Delivery, and Deployment
Practices for CI-CD
Continuous Testing
Types of Software Testing
Kanban
Architecture Management
Architecture Management Success Factors
Business Analysis
Business Analysis: Success Factors
Deployment Management
Service Validation and Testing
Service Validation and Testing: Success Factors
Factors for Test strategy
Software Development and Management
Software Development and Management: Success Factors
Resilient Operations
Technical Debt
Chaos engineering
Chaos Monkey
Definition of Done
Definition of Done: Considerations
Definition of Done: High Impact Practices
Version Control
Version Control: High Impact Practices
AIOps
AIOps: High Impact Practices
ChatOps
Site Reliability
Site Reliability Engineering - High Impact Practices
Availability Management
Availability Management: Success Factors
Capacity and Performance Management
Capacity and Performance Management: Success Factors
Measure, Assess, and Report Performance and Capacity
Monitoring and Event Management
Monitoring and Event Management - Success Factors
Ensuring Availability of Data
Problem Management
Service Continuity Management
Service Continuity Management - Success Factors
Infrastructure and Platform Management
Infrastructure and platform management: Success factors
Meeting the Organization's Needs
Co-Created Value
Co-Created Value in HVIT Environments
Service Experience
Assured Conformance
DevOps Audit Defense Toolkit
DevSecOps
Peer Review
Information Security Management
Information Security Management: Success Factors
Risk Management
Establish Governance and Nurture Culture
Risk Analysis

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FAQ’s

Why should I learn the ITIL 4 Specialist – High Velocity IT training course from Vinsys?

Vinsys has a team of professionally trained, industry-expert facilitators and is a trusted learning partner for ITIL courses globally. Having trained more than 750,000 professionals worldwide, our expertise lies in training curious minds with the necessary skills and knowledge that would reward our students with a progressive career. We have developed our course delivery patterns based on the latest industry requirements ensuring success in certification exams.

What is the purpose of ITIL 4 Specialist: HVIT course exam?

The training teaches candidates application covered in the ITIL Specialist: HVIT publication and enable learners to help establish a digitally driven IT organization. The ITIL Specialist: HVIT qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional.

How many questions are there in the ITIL 4 Specialist: HVIT exam?

You have to answer 40 questions in 90 minutes and score 70% in the ITIL 4 Specialist: HVIT exam to pass the exam.

How long is the ITIL 4 Specialist: High Velocity IT Course?

It is a 2 or 3 days course.

What are the prerequisites to attend the ITIL 4 Specialist: High Velocity IT Course?

You have to hold the ITIL 4 Foundation certificate to qualify for this course.

Who will be my trainer for this course?

We have professionally certified trainers having relevant industry experience to deliver training for our professional courses. We have been in the training industry for the past 22 years and are renowned for efficient training deliveries across different domains. So, you can rely on our trainers for this training course.

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Reviews

The course was very informational and efficiently delivered by the trainer. Since I had already taken the ITIL 4 Foundation training at Vinsys I was sure to go ahead with their expertise with the HVIT course too and the results are amazing.

Sachin MankarTech Lead

Vinsys has some of the best facilitators for ITIL courses. I am happy with their content delivery and training methods. Learnt more than I was promised. It was overall a nice training experience.

Gayatri DixitSenior Associate IT Service Management