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ITIL® 4 Specialist Create, Deliver & Support (CDS) Certification Training
ITIL® CDS Training
The first step towards earning the ITIL Managing Professional designation is the two-day (16 hours) advanced-level ITIL® 4 Specialist: Create, Deliver, and Support (CDS) course. Its main objective is to create, produce, and support IT-enabled goods and services by integrating
ITIL® 4 Specialist Create, Deliver & Support (CDS) Certification Train
More concentrated immersive study to aid in understanding the subject.
The newest material increases learner engagement, and a fantastic team keeps you current.
Weekly group discussions and doubt-clearing sessions.
Course Overview
In light of contemporary enterprise challenges like outsourcing work, modernizing team culture, and managing multiple suppliers, the ITIL® 4 Specialist: Create, Deliver, and Support (CDS)) course aims to offer a comprehensive framework that delves deeper into the concepts mentioned in the ITIL 4 Foundation. The course will cover the complexities of integrating information technology, including robotic process automation, artificial intelligence, and advanced analytics, to expedite the production and provision of services. The training also covers creating and mapping value streams, shifting-left work prioritization, and optimizing service delivery by considering commercial and sourcing models. Streamlining IT services for dependable, effective management is the primary goal of this ITIL® 4 CDS course.
After finishing the course, learners will understand advanced service management strategies that promote client happiness and corporate prosperity. A thorough understanding of IT service management best practices provides organizations with the necessary skills to effectively build, deliver, and support IT services, promoting improved service delivery, higher productivity, and enhanced customer satisfaction. Join Vinsys for a life-changing learning experience. With skillfully provided ITIL® CDS training, you can improve organizational capabilities and make sure your teams are prepared to drive innovation and success in the quickly changing IT service management landscape.
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Course Objectives
The successful completion of the ITIL ® 4 Specialist: Create, Deliver, and Support (CDS) course will equip you with the following:
- Recognize the effects of various organizational structures on support and service delivery.
- Promote a team culture and an attitude of continual enhancement that encourages interaction and improves customer service practices.
- Use constructive communication techniques and a customer-focused mindset to enhance service relationship management.
- Building efficient service management teams requires developing competencies in workforce planning and employee satisfaction management.
- Learn to use sophisticated analytics, data exchange, and integration to guide service decision-making.
- Examine how to increase service efficiency using artificial intelligence and robotic process automation.
- Discover the fundamentals of Continuous Integration/Continuous Deployment (CI/CD) to provide dependable and quick service.
- Optimise service creation, delivery, and support by being aware of the structure and design of value streams.
- Value stream mapping can be used to find and fix process inefficiencies in service management.
- Set priorities, deal with backlogs and queues, and use the shift-left strategy to enable frontline employees to manage work efficiently.
- Recognise various sourcing models and service integration management for strategic sourcing and make well-informed decisions when faced with the build vs. buy option.
Audience
This course is intended for several learner types. The participants' level of competence is irrelevant. However, the target audience is as follows.
- Developers and Development Supervisors
- Managers of IT Operations, Network Systems Administrators
- Service Desk Managers; Problem/Incident Managers; Change and Release Managers
- Managers of Service Transitions and Infrastructure Operations Engineers
- Managers of Difficulties and Availability
- Engineers providing technical support
- Specialists in Data Centre Support
- Coordinators of IT
Eligibility Criteria
The following are the minimal requirements to make sure you are ready for the ITIL® 4 Specialist Create, Deliver, and Support course and can get the most out of the material covered:
- You are expected to have passed the ITIL 4 Foundation test and have a solid grasp of the ITIL framework.
- You should know the fundamentals of ITSM and the methods IT organizations use to provide services.
- While it's not required, having actual IT services experience will enable you to connect the principles to real-world situations.
- A proactive approach to learning and the capacity to adjust to novel procedures and methods.
- Having some basic interpersonal and communication skills is helpful because the course addresses themes linked to team culture and effective communication.
Course Outline
Module 01- Culture and Organisation
- Organisational Frameworks
- Team Culture: Ongoing Development
- Collaborative Culture
- A Customer-First Mentality
- Effective Communication
Module 2: Effective Teams
- Integration and cooperation within the team
- Planning for the workforce using results-based measurement and reporting
- The ongoing improvement culture
- Competencies, Roles, and Capabilities
- Planning of the Workforce
- Management of Employee Satisfaction
- Measuring and Reporting Based on Results
Module 3: Using Information Technology to Develop, Provide, and Maintain Services
- Data Sharing and Integration
- Workflow, Collaboration, and Advanced Analytics Reporting
- Automation of Robotic Processes
- Machine learning and artificial intelligence
- Information Model for CI/CD
Module 4: Value Stream
- The Structure of a Value Stream
- How to Create a Value Stream
- Stream Mapping Value
Module 5: User Support's Value Streams
- Approaches that Support a Value Stream for User Support
- Using a Value Stream to Deliver User Assistance
- Issue Resolution Problem Handling Help Desk Incident Handling
- Information Administration
- Managerial Service Levels
- Event Planning and Monitoring
Module 6: Be Able to Develop, Provide, and Support Services
- Controlling the Task
- Alternatives for Providing Services
About The Certification
You can become ready to obtain the ITIL® 4 Managing Professional (MP) certification by taking the ITIL® 4 Specialist Create, Deliver, and Support course. IT professionals who work in technology and digital teams across enterprises can benefit from these credentials. It attests to your possession of the technical and practical know-how required to manage teams, workflows, and IT-enabled services successfully. Above all, organizations can benefit from enhanced systems and procedures that use available technologies and data thanks to the expertise of skilled individuals. In light of this, businesses look for ITIL 4 certified specialists to boost and maintain client satisfaction through effective data management.
About The Examination:
The 90-minute ITIL 4 Specialist: Create, Deliver, and Support exam comprises 40 multiple-choice, closed-book questions. You must correctly answer at least 70% of the questions to pass. The 2019 criteria include the ITIL 4 best practice service value system, around which the course is built. The themes of service performance, service quality, service design, software development, software management, and improvement will all be covered in the test. Two simulation tests, twenty PDUs for self-paced learning, and simulation test papers for self-evaluation are also included in the course. As part of the course, you will obtain an exam voucher and be able to book the exam through Peoplecert.
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
Online Training
- Provide interactive learning tracks, video-based learning, and blended learning programs.
- Offers an easy-to-use ordering process and a fully automated delivery gateway that works with your delivery procedures.
- Receive in-depth coaching for teachers, guaranteeing the best possible delivery every time.
- Acquire a variety of courseware flavors so there's always a choice to fit your demands.
Corporate Training
- Engage with multimedia content to increase your control over the information you consume.
- Considers various learning styles and ensures every learner is given the necessary information.
- Provides brief instructional information snippets that are accessible on all devices.
- A high degree of control and customization is possible with learning management systems.
FAQ’s
What are the requirements?
You must be certified in ITIL 4 Foundation in order to attend.
Who ought to enrol in this course?
This course is intended for ITSM professionals who manage digital and IT-enabled goods and services from inception to completion.
Do you assist with the course?
We can offer phone and email help before, during, and after the course.
How long does this course last?
This training lasts for two days.
What is the certification for ITIL® 4 Specialist CDS?
Those in charge of end-to-end delivery are the target audience for this certification. This senior-level certification helps candidates comprehend ideas created for contemporary business operations, where companies want to strike a balance between a dependable IT service management system and happy clients. This certification assists candidates in understanding the appropriate course of action to take in a given scenario to adhere to ITSM best practices.
What is the ITIL® CDS certification exam passing score?
In order to pass the ITIL Create, Deliver, and Support exam and become an ITIL CDS certified professional, candidates must score 70% or above on the CDS exam.
What professional advantages does the ITIL® 4 CDS certification offer?
Compared to their non-certified colleagues, qualified ITIL CDS professionals enjoy a higher reputation, more chances, and better career prospects. Additionally, it attests to your proficiency in using ITSM best practices in developing, delivering, and supporting value streams. Furthermore, this qualification is necessary to sit for the ITIL 4 Managing Professional test.
After this course, will I receive a certificate?
Yes, upon passing the certification test given after the training, you will receive a certificate of course completion from us.
Why should I take the ITIL CDS training course at Vinsys?
Vinsys is committed to giving aspirant candidates the required education and certification while ensuring they have real-world experience through intensive hands-on training. We aim to help applicants grasp the principles and prepare for situations they may encounter. Our well-established procedures and highly skilled instructors ensure you pass the certification test.
What is the format of the ITIL® 4 CDS exams?
The appropriate ATOs will administer the ITIL® 4 CDS test after you have finished the 16 hours of CDS training. The ITIL 4 CDS exam format is shown below:
- 40 questions in total
- Exam time: ninety minutes
- Exam structure: closed-book, multiple-choice
- Passing criteria: 70% (28 correct answers out of 40)
Why Vinsys
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Reviews
After finishing the ITIL® 4 Specialist: Create, Deliver, and Support (CDS) course, my comprehension has grown, and I am knowledgeable about advanced service management strategies that promote client happiness and corporate success. To address real-world challenges, the training program included practical projects that offered priceless experience. The extensive tutoring I received from Vinsys has improved my proficiency
Faiza ShaikhIT Head
Thanks to Vinsys' ITIL® 4 CDS training, my team members can now prioritize tasks while managing queues and backlogs and manage work effectively. The effectiveness of our organization has increased thanks to the diligent efforts of Vinsys' trainers, who have imparted information to our members
Jitendra DwivediDelivery Manager
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