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Microsoft Dynamics 365 Fundamentals CRM (MB-910T00) Certification Training
Microsoft Dynamics 365 Fundamentals CRM (MB-910T00) Certification Training
Discover the capabilities of Microsoft Dynamics 365 with our 1-day MB-910T00 course for beginners!
Acquire a fundamental understanding of customer interaction applications such as sales, marketing, cust
MB-910T00 Certification Training
Choose from live virtual sessions, self-paced learning, or in-house training formats tailored to your convenience.
Benefit from tailored training solutions, maximising ROI with a focus on skill development and team empowerment.
Dedicated support ensures your learning experience is seamless, with assistance available anytime you need it.
Course Overview
The Microsoft Dynamics 365 Fundamentals CRM (MB-910T00) course is a systematic approach to understanding Dynamics 365's customer engagement applications, especially sales, marketing, customer service, and field service. This training focuses on young professionals and involves both practical and theoretical aspects.
This course will enable participants to understand how Dynamics 365 assists in managing customer relations through its applications. The course covers how to apply tools to map and manage customer journeys, manage leads and opportunities, and improve customer service delivery. Also, learners will understand scheduling and resource utilisation in Dynamics 365 Field Service.
During the practical part of the training, participants will be able to practice the installation and usage of the workflows, the applications for customer engagement, as well as the tools for the work process. Microsoft's official certification training course is delivered by Microsoft-certified trainers who employ Microsoft-recommended course material. This one-day course is aimed at IT administrators, business managers, and sales personnel who will use Dynamics 365 in their organisations. The training ensures participants get a comprehensive overview of CRM’s basic and advanced operations.
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Course Objectives
The Microsoft Dynamics 365 Fundamentals CRM (MB-910T00) course is designed to equip learners with a foundational understanding of Dynamics 365 customer engagement applications.
Participants will develop essential skills to effectively navigate, evaluate, and apply CRM functionalities across various business scenarios. They will:
- Navigate the basics of Dynamics 365 customer engagement apps and learn about possible integration.
- Explore how Dynamics 365 Marketing works, how it can be used and the customer journeys and segmentations available.
- Identify the sales processes that are enabled by Dynamics 365 Sales, such as Leads and Opportunities.
- Examine Dynamics 365 Customer Service aspects of knowledge management and case management.
- Describe the aspects of scheduling and resources management of Dynamics 365 Field Service.
- Evaluate customer engagement solutions that fulfil particular organisational needs.
- Implement core CRM capabilities in realistic situations in the context of experiential learning.
- Assess Dynamics 365 customer engagement tools in enhancing customer relations and business operations.
Audience
This course targets:
- Business Stakeholders: Individuals responsible for driving customer engagement and CRM adoption within their organisations.
- IT Sales Professionals: Professionals seeking to understand Dynamics 365 capabilities to enhance customer engagement solutions.
- IT Administrators: Those looking for a foundational starting point to adopt and implement Dynamics 365 in their organisations.
- Individuals Exploring CRM: Anyone interested in gaining exposure to Dynamics 365 customer engagement applications.
- Recent Graduates: New entrants to the workforce aiming to build a strong foundation in CRM systems.
- Entrepreneurs: Business owners exploring tools to unify customer profiles and improve customer relationship management.
- Career Changers: Professionals transitioning to roles requiring knowledge of Dynamics 365 CRM capabilities.
Eligibility Criteria
- Familiarity with core business processes and workflows.
- Awareness of customer relationship management fundamentals.
- A drive to learn about cloud-based solutions and Dynamics 365 services.
- Enthusiasm for understanding and utilising customer engagement applications.
- Suitable for beginners without technical expertise in Dynamics 365.
Course Outline
Module 1 – Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps.
- Navigate the Dynamics 365 customer engagement apps
- Explore common Dynamics 365 activities and integration options
- Lab: Validate lab environment and work with the customer engagement apps
- Lab: Manage Customers and Activities
Module 2 – Learn the fundamentals of Dynamics 365 Marketing
- Explore Dynamics 365 Marketing
- Explore other marketing capabilities and apps
- Lab: Create a Segment
- Lab: Create a Customer Journey
Module 3 – Learn the fundamentals of Dynamics 365 Sales
- Examine Dynamics 365 Sales
- Use sales capabilities
- Lab: Create and manage a Lead
- Lab: Create and manage an Opportunity
Module 4 – Learn the Fundamentals of Dynamic 365 Customer Service
- Explore Dynamics Field Service
- Examine knowledge management in Dynamics 365 Customer Service and related apps
- Lab: Create and publish a Knowledge Base article
- Lab: Create and manage Cases
Module 5 – Learn the Fundamentals of Dynamics 365 Field Service
- Explore Dynamics 365 Field Service
- Describe the scheduling process
- Lab: Create work orders in Dynamics 365 Field Service
- Lab: Create an Inspection
About The Certification
The Microsoft Dynamics 365 Fundamentals (CRM) Certification assesses the basic understanding of Dynamics 365 customer engagement apps and provides learners with the fundamental CRM skills for sales, marketing, and customer service solutions. The Microsoft Dynamics 365 Fundamentals (CRM) Certification is awarded upon passing the Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) examination.
About The Examination:
- Exam Title: Microsoft Dynamics 365 Fundamentals (CRM) Certification.
- Duration: 45 minutes to complete the assessment.
- Number of Questions: 129 questions.
- Test Format: Multiple-choice questions.
- Passing Score: 70%.
- Delivery Mode: Online (Proctored).
- Retake Policy: Retakes are allowed 24 hours after the first attempt; subsequent retakes follow varied timelines.
- Languages Available: English, Japanese, Chinese (Simplified and Traditional), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Italian, and German.
- Exam Policy: Proctored and not open-book, with interactive components included.
Choose Your Preferred Mode
Online Training
- Attend sessions at your convenience with options for self-paced or scheduled live classes.
- Dedicated assistance available round-the-clock for queries and technical support.
- Join the training from any location globally, requiring only an internet connection.
- Access to virtual labs for practical, real-world scenarios and exercises.
Corporate Training
- Encourages group learning, fostering teamwork and shared understanding.
- The tailored programme designed to meet specific organisational needs and objectives.
- Focused on enhancing employee competencies and aligning with company goals.
- Training designed to address real-world challenges and improve business outcomes.
FAQ’s
Why should I choose Vinsys for Microsoft Dynamics 365 Fundamentals CRM (MB-910T00) Certification Training?
Vinsys provides a comprehensive learning experience with certified trainers, an official Microsoft curriculum, practical labs, and flexible training options tailored to meet individual and corporate needs.
How does this course help me prepare for the MB-910 certification exam?
The course is aligned with the exam objectives, covering all required topics in-depth and including hands-on labs to reinforce practical skills.
What are the unique features of the lab exercises in this course?
Labs simulate real-world scenarios such as creating customer journeys, managing leads, handling customer cases, and scheduling field services, providing a practical learning experience.
How does this course support career advancement?
The certification validates your CRM knowledge, enhancing your resume and opening up opportunities in customer engagement and CRM roles across industries.
What post-certification opportunities does this course open up?
Post-certification, learners can pursue roles in CRM implementation, customer relationship management, sales operations, and Dynamics 365 administration, with higher credibility and skills validation.
Does this course cover the integration of Dynamics 365 with other Microsoft applications?
Yes, the course explores integration options with Microsoft tools like Outlook, Teams, and Power Platform for enhanced functionality.
Can this training be customised for corporate teams?Can this training be customised for corporate teams?
Yes, Vinsys offers tailored corporate training solutions designed to meet specific organisational goals and skill development needs.
Does the course include guidance on using Dynamics 365 for advanced customer insights?
Yes, the training covers key features of Dynamics 365, including tools to unify customer profiles and derive actionable insights.
What additional resources are provided to help learners post-training?
Learners receive access to study guides, practice questions, and expert guidance to prepare for the certification exam.
Is this course suitable for someone transitioning from a non-technical background?
Absolutely, the course is designed for beginners and provides a foundational understanding of CRM systems, making it accessible for non-technical professionals.
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Reviews
The training was beneficial in shedding light on the features of Dynamics 365 CRM. I found the hands-on labs very helpful because I worked through real-life situations. The trainer simplified all the concepts that were taught to the participants. Highly recommended for beginners!
Prateek PandeyBusiness Stakeholder
This course was ideal to begin with. Delivered in one day and including practical labs, it equipped me with an understanding of Dynamics 365. I’m comfortable with the idea of attempting the certification exam now.
Indrajit BhowalHead of Technology
Vinsys’ corporate training was very beneficial to our team. The content created for our business and the interactive labs assisted us in successfully integrating Dynamics 365 CRM into the business. I found the delivery and follow-up support to be superb, which had a massive impact on the adoption of the training programme.
Senthilkumar NehruIT Head
Vinsys tailored the Dynamics 365 Fundamentals CRM training to our organisation's requirements. The hands-on labs and real-life scenarios enabled our employees to enhance customer engagement processes. The course was even more helpful than we anticipated and improved our team's performance.
Twinkle AgarwalProject Manager
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