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ITIL Certification Training in India
ITIL Foundation V4 Course Online
This 1-Day instructor-led virtual ITIL 4 Foundation course assists professionals to understand the basics of IT service management concepts, rules, and processes. ITIL V4 course is suitable for learners who have no prior knowledge of ITIL or ITSM as it gives an overview of the fo
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ITIL Foundation Certification Course in India Overview
This ITIL 4 Foundation certification course is a comprehensive course designed to provide foundational knowledge in ITIL 4, the latest evolution of the ITIL framework. ITIL 4 is a more modern approach to IT service management compared to ITIL v3; it is based on the SVS and the necessity to integrate service management with the organization’s objectives.
The course introduces ITIL 4 and its components such as the SVS, the four dimensions model, and some of the ITIL 4 practices including Incident Management, Change Control, and the Service Desk. The participants will be able to appreciate the ITIL service lifecycle, the core activities that are carried out within each of the lifecycle phases and how these activities contribute to the creation of value to the customers and other stakeholders.
The attendees will be able to gain knowledge of the ITIL 4 practices and how they work in practice through the presentations, activities and case scenarios. This course is ideal for IT professionals who wish to get a starting point of ITIL 4 and for those who intend to sit for ITIL 4 Foundation examination.
By the end of the course, the participants will be equipped to assist their organizations in adopting ITIL 4 and will be prepared to write the ITIL 4 Foundation certification exam. This course is useful for those who have no prior knowledge about ITIL or those who need to update their knowledge to improve their IT service management career.
Note: Vinsys provides ITIL certification training in combination with ITIL exam.
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ITIL Course Objectives
- Find out about the ITIL 4 framework, the Service Value System, and the four dimensions model.
- Understand the value that is created and delivered in an organization through the ITIL 4 service value chain.
- Find out more about the various ITIL practices and how they support service management activities such as Incident Management, Problem Management and Change Control.
- Describe the different roles of the stakeholders in the ITIL framework and their role in the provision of services.
- Explain what value creation is and how it is integrated into ITIL 4 practices so that the process is continuous.
- Find out how ITIL 4 practices fit into other frameworks, methodologies, and standards in the service management domain.
- Moreover, extend the understanding of the actual application of the ITIL 4 framework for enhancing the services and operations in the context of the case studies.
- Understand guide for the ITIL 4 Foundation certification exam which contains important concepts, terms, and questions to revise.
- Learn how to assess and improve the current service management practices with reference to the ITIL 4 framework.
- Define the foundation for the further ITIL certification and the further career progression in the sphere of IT service management.
ITIL V4 Target Audience
- Individuals who want to acquire more information about the processes connected with the provision of IT and digital services.
- Newcomers to ITIL 4 or people who want to develop their existing ITIL knowledge and experience.
- Employees who are involved in IT teams or projects, technical assistants, developers, analysts, managers, integrators, managers, designers, leaders, and the like.
- Candidates who want to become ITIL 4 Foundation certified.
ITIL Training Eligibility Criteria
- There are no prerequisites when it comes to training or experience in order to take the ITIL 4 Foundation course.
- This means that anyone from any background requires to have a good understanding of the ITSM best practices.
- This course is beneficial for IT professionals who are aiming to enhance their knowledge as well as for non-IT professionals who want to learn about service management.
Course Outline
Service management as a practice
- Why ITIL® is successful?
- Concept of best practices in the public domain
- Concept of a service
- Concept of internal and external customers
- Concept of internal and external services
- Concept of service management
- Concept of IT service management
- Concept of stakeholders in service management
- What are processes and functions?
- The process model and the characteristics of processes
The ITIL® service lifecycle
- The structure of the ITIL® service lifecycle
- The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
- Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement) Generic concepts and definitions:
- Defining and explain following key concepts
- Utility and Warranty
- Assets, resources and capabilities
- Service portfolio
- Service catalogue and Different view of Service Catalogue
- Governance
- Business case
- Risk management
- Service provider
- Supplier
- Service level agreement
- Operational level agreement
- Underpinning contract
- Service design package
- Availability
- Service knowledge management system
- Configuration item
- Configuration management system
- Definitive media library (DML)
- Change and its types
- Event
Key Principles and Models
- Key Principles and Models
- Service strategy: Value creation through services
- Service design: Understand the importance of four P’s for service management, Understand the five major aspects of service design
- Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF’s and KPIs, Baselines, Type of Metrics Processes
- The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
- Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
- Service Design (Service level management, Service catalog management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
- Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
- Service Operation (Incident management, Problem management, Event management, Request fulfillment, Access management)
- Continual Service Improvement (The seven-step improvement process) Functions
- Role, objectives and organizational structures
- The technical management function, application management function, IT operations management function, service desk function
Roles
- RACI Model
- Process Owner
- Process Manager
- Process Practitioner
- Service Owner
- Technology and architecture
- How service automation assists with expediting service management processes
Technology and architecture
- How service automation assists with expediting service management processes
About the ITIL V4 Certification
ITIL 4 Foundation is a certification that validates that a specific candidate has an understanding of ITIL 4 ideas, principles, and practices. This proves that ITIL practices can be applied in the real world and enhance the services and functioning. It is a good beginning to further ITIL training and the creation of a career in IT service management to earn this certification. It is recognized internationally and is useful for IT workers who wish to align their competencies with the current industry standards of service delivery. This certification helps the people and organizations to practice IT service management in a more systematic manner and to have a continuous improvement and more focus on the organizational objectives.
About ITIL Exam
ITIL 4 Foundation Certification Exam Details
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Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
ITIL V4 Online Training
- Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 Leaner Assistance and Support
ITIL Corporate Training in India
- Customized Training across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is the ITIL 4 Foundation certification?
The ITIL 4 Foundation certification gives a candidate basic knowledge of ITIL 4, its framework, concepts, principles, and practices. This certification is intended to familiarize people with ITIL 4’s service management practices and their implementation in today’s organizations. It includes key components like the SVS and the four dimensions model, which enables the ITIL 4 aspirants to understand how ITIL 4 can be used to improve the services.
Who should take the ITIL 4 Foundation course?
The ITIL 4 Foundation course is perfect for IT workers, managers, and consultants who require fundamental knowledge of ITIL 4. It is also very useful for those who are intending to take the ITIL 4 Foundation certification exam, no matter whether they have any background in IT service management or not. The course is useful to anyone engaged in ITSM or who wants to enhance the service management of their organization.
What are the prerequisites for the ITIL 4 Foundation course?
ITIL 4 Foundation course is for anyone who are aspiring to take it and there are no specific requirements that one has to meet in order to be eligible for this course. The course is intended to give basic understanding that can be further developed with other ITIL certification courses.
What topics are covered in the ITIL 4 Foundation course?
The ITIL 4 Foundation course is designed to provide an understanding of the ITIL 4 framework and includes the SVS and the four dimensions model. Some of the important practices like Incident Management, Change Control and Service Desk are described in detail. The course also contains real-life examples of how these practices fit into the ITIL service value chain and how they help to provide value in an organization.
How long is the ITIL 4 Foundation course?
The duration of the ITIL 4 Foundation course is 1 day around 8 Hours, but it can be customised according to requirments.
What is the format of the ITIL 4 Foundation exam?
The ITIL 4 Foundation exam consists of 40 multiple-choice questions, which must be completed within 60 minutes. The exam is designed to assess your understanding of ITIL 4 concepts and your ability to apply them to practical scenarios. It is conducted in a closed-book format, and questions are crafted to test your grasp of the ITIL framework and its application.
How can I prepare for the ITIL 4 Foundation exam?
Preparation for the ITIL 4 Foundation exam involves studying the ITIL 4 syllabus and attending the course to gain a solid understanding of the material. Utilizing practice exams, study guides, and engaging in practical exercises can enhance your readiness. Joining study groups or forums can also provide additional insights and support from peers who are also preparing for the exam.
What is the passing score for the ITIL 4 Foundation exam?
To pass the ITIL 4 Foundation exam, you need to achieve a score of 65%, which is equivalent to correctly Answering 26 out of the 40 questions. The exam is designed to ensure that you have a thorough understanding of ITIL 4 concepts and can apply them effectively. Scoring above the threshold demonstrates a solid grasp of the material and readiness to utilize ITIL 4 practices in real-world scenarios.
How long is the ITIL 4 Foundation certification valid?
For three years, the ITIL 4 Foundation certification is valid. But as part of a larger life cycle, ITIL certifications are not exclusive, and staying current in the field can be achieved through further education or advanced certifications. Keeping abreast of developments in ITIL practices and standards guarantees continued professional growth and conformity to industry norms.
What are the benefits of obtaining the ITIL 4 Foundation certification?
Obtaining the ITIL 4 Foundation certification can improve your professional credibility and career prospects by proving that you understand ITIL practices and principles. It gives you the skills necessary to make a meaningful contribution to your organization's IT service management advancements. Furthermore, the certification offers a solid basis for obtaining additional ITIL certifications and developing your IT service management career.
What is the duration of this ITIL course in India?
Usually, the ITIL 4 Certification course in India is completed within 1 day around 8-9 hours. But customization is available according to participants. Please fill up the enquiry form to know more.
What are the fees for ITIL 4 Certification Training course in India?
ITIL certification cost in india = ITIL training cost + ITIL exam voucher cost . For details about the ITIL fee structure in India , please talk to our corporate training experts or read the ITIL certification cost blog .
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Reviews
Enrolling in the Vinsys ITIL 4 Foundation course proved to be an extremely fulfilling endeavor. Even for those who were not familiar with IT service management, the course materials were easily arranged and understood. In addition to being authorities in their domain, the instructors had a strong desire to impart their knowledge. Vinsys's method of instruction, which blended theory with practical exercises and real-world scenarios, made ITIL 4 principles simple to understand and implement. I felt comfortable applying ITIL 4 principles in my organization by the end of the course. For anyone wishing to improve their IT service management abilities, I heartily suggest Vinsys.
Prashant kumarIT Facility Management Professional
I had a great experience when I registered for the ITIL 4 Foundation course at Vinsys; the trainers who taught the course were IT service management professionals who seemed to have a passion for teaching. The content of the course was very informative and the delivery was very straightforward and realistic. What was most memorable was the fact that Vinsys was very engaging, using a lot of discussions, case studies, and practical exercises that helped me to see how ITIL works in practice. I am now well prepared and ready to apply ITIL practices in my organization, thanks to the preparation and assistance provided by Vinsys.
Dhruv GroverService Desk Engineer
The Vinsys ITIL 4 Foundation course was excellent. The course offered a good grounding in IT service management with comprehensive, current information. The instructors were very experienced and made the difficult concepts easy to understand. The company’s focus on students’ success was reflected in the interesting sessions and comprehensive feedback provided by Vinsys. This comprehensive approach assisted me in passing the ITIL 4 certification exam and provided me with insights on how to progress in my career. I can say that it was worth investing in Vinsys for my professional growth.
Ishika GawandeSoftware Engineer
I had a great time learning about ITIL 4 Foundation with Vinsys. The course was informative and easy to follow while explaining some of the most challenging concepts in IT service management. The passion and knowledge of the instructors enhanced the learning process significantly. The emphasis on the practical application of the knowledge at Vinsys, including the use of case studies and simulations, helped me to gain a better understanding of how the ITIL framework can be used to achieve organizational objectives. I would like to encourage everyone who is interested in gaining a detailed and profound understanding of ITIL 4 to turn to Vinsys.
Pavan PatilTechnical Engineer
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