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ITIL® 4 Foundation Certification Training in Cochin, India
ITIL Online Training Program
1 Day Full Time Online Training Program
Our ITIL® Foundation training in Cochin provides a complete view of how ITSM can contribute to business value and how to leverage concepts from models such as DevOps, Lean IT, Agile, and Organizational Change Management. This is a foundational
ITIL
99% Exam Success Rate
Industry-expert trainers
Accredited Courseware
ITIL Foundation Course Overview in Cochin
ITIL contributes to the worlds largest framework for implementing IT Service Management. In this course, you will learn about core concepts and terminologies of ITIL service lifecycle. It will also enable you to gain an end-to-end operating model for IT Service Management and the creation, delivery and continual improvement of tech-enabled products and services.
Learners will understand the guiding principles of ITIL 4, four dimensions of service management, key concepts from Agile, Lean, DevOps, and why these are important to deliver business value. This foundation-level training will focus on teaching how ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
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Course Objective
After completing this ITIL Foundation training course in Cochin, you will understand:
- How modern IT and digital service organizations operate
- How value streams increase speed and efficiency
- How cultural or behavioral principles guide work that benefits the wider organization
- How to use commonly-used service management terms and concepts
Audience
This ITIL® 4 Foundation Certification course in Cochin is suitable for individuals who require a basic understanding of the ITIL framework. This course can be taken by:
- IT Professionals/ IT Developers/ IT Managers
- Application Managers
- Quality Analysts
- IT Architects/ IT Executives
- Audit Managers
- Database Administrators
- Business Operation Managers
- ITSM Executives and Trainers
Eligibility Criteria
There are no prerequisites for this course.
Course Outline
Module 1: Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)
- Discuss the conception and evolution of ITIL.
- Define Service Management, Best Practices and itSMF
Module 2: Service Lifecycle Approach
- Describe the ITIL Key Concepts.
- State the 5 Core Books.
- Discuss the LifeCycle Terms of Interest and Five Phases.
- Review the Capabilities and Resources.
- Understand the Benefits of ITIL.
- Discuss the RACI and Organizational Structure.
- Understand the role of Automation in IT Service Management.
- Discuss Governance, Risk Management and the ITIL Service Lifecycle.
- Understand the Process Model and the Four Ps of Design.
- Discuss the ITIL Processes.
Module 3: Service Strategy
- Describe the Key Concepts of Service Strategy and Terms of Interest.
- Define Utility and Warranty = Value.
- Describe Service Provider Types.
- Understand Service Strategy Processes.
- Review Financial Management for IT Services.
- Provide Service Justification: Business Case.
- Define Service Portfolio Management.
- Describe Demand Management.
- Recognize Business Relationship Management.
Module 4: Service Design
- Describe the Key Concepts of Service Design and Terms of Interest.
- Define Business Change Process.
- Recognize Design Management.
- Describe the Five Aspects of Service Design.
- State the Four Ps.
- Define Design Constraints.
- Recognize Services Design and Design Coordination Processes.
- Describe Service Catalog Management, Service Level Management, Availability Management and Capacity Management.
- Understand IT Service Continuity Management Objectives.
- Define Information Security Management.
- Describe Supplier Management Objectives.
Module 5: Service Transition
- Describe the Key Concepts of Service Transition and Terms of Interest.
- Define Service Transition Processes.
- Describe Change Management, Service Assist and Configuration Management, Knowledge Management, and Release and Deployment Management.
- Recognize Transition Planning and Support.
- State Service Validation and Testing.
- Discuss Change Evaluation.
Module 6: Service Operation
- Describe the Key Concepts of Service Operation and Terms of Interest.
- Define the Role of Communications in Operations.
- Describe Operation Processes.
- Define Incident Management, Problem Management, and Event Management.
- State Request Fulfillment.
- Discuss Access Management.
- Describe Service Operation Functions.
Module 7: Continual Service Improvement
- Describe the Key Concepts of Continual Service Improvement and Terms of Interest.
- Define Demins’ Constant Improvement.
- Describe the Sever-Step Improvement Process.
- Recognize the CSI Model.
- Describe the Role of Measurements.
- Understand Focus on the Business Needs.
- Describe Methods and Techniques for Continual Service Improvement.
Module 4: Service Design
- Describe the Key Concepts of Service Design and Terms of Interest.
- Define Business Change Process.
- Recognize Design Management.
- Describe the Five Aspects of Service Design.
- State the Four Ps.
- Define Design Constraints.
- Recognize Services Design and Design Coordination Processes.
- Describe Service Catalog Management, Service Level Management, Availability Management and Capacity Management.
- Understand IT Service Continuity Management Objectives.
- Define Information Security Management.
- Describe Supplier Management Objectives.
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
Online Training
- Instructor led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 leaner assistance and support
Corporate Training
- Customized Training Across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
Why should I take the ITIL Foundation training at Cochin from Vinsys?
Vinsys trainings are applauded for their amazing results. Trainers at Vinsys follow a training methodology that is highly focused on practical skill building and knowledge enhancement. We elevate training standards by introducing flexible learning hours and multiple practice exams to prepare our students well for the certification exam.
What are the pre-requisites for this course?
There are no prerequisites for this ITIL Foundation training.
Why choose Vinsys as your training partner for ITIL 4 foundation certification training in Cochin?
Vinsys is an emerging leader in training professionals across the globe. A few reasons to choose Vinsys over other training providers are:
- AXELOS accredited training organization& exam centre
- Quality training course material crafted by experienced subject matter experts
- Complete assistance pre and post certification
- Highly interactive training sessions with well-experienced facilitators
- Flexible training schedules tailored to candidates’ requirements
- 995% exam success ratio of clearing in 1st attempt
- Conducive learning environment and diverse training methodologies
Is the ITIL 4 Foundation Certification exam a closed book exam?
Yes, ITIL 4 foundation certification exam is a closed book exam.
How will the ITIL 4 Foundation Certification benefit my career?
The ITIL framework is a mandate practiced in many large organizations as it sets a practical framework for carrying out business procedures for obtaining organizational goals efficiently.
Certifying yourself with ITIL 4 Foundation credential will uplift your profile visibility and open a wide pool of job opportunities. It also validates your knowledge and skills while assuring a progressive career path with high payout benefits.
Why Vinsys
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Reviews
I choose Vinsys for ITIL Foundation Training in Cochin , i found training from vinsys very practical oriented and by industry expert i succesfully clear the ITIL exam as well as training provided by the vinsys very accurate and relevant.
Ramagopal MuthuswamiProcess Engineer
I found ITIL foundation course at Cochin is very relevant for my process which i am currently working . The training delivery excellent though it was through instructor led online training.
Vennisa MonserrateTechnical Executive level two
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