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ITIL® 4 Foundation Certification Training in Raipur, India
ITIL 4 Foundation Course
This 1-day instructor-led virtual ITIL 4 Foundation course enables professionals to understand the core concepts, principles, and practices of IT service management. This course covers the four dimensions of service management, the ITIL framework, and the service value system, making it ideal for
ITIL
18.00 PDUs
Exam Fee Included
Accredited Trainers
ITIL Training Course Raipur Chhattisgarh Overview
This ITIL 4 Foundation certification course in Raipur is a thorough training course introducing participants to ITSM principles and procedures. In this course, the latest iteration of his ITIL Framework is presented, with a focus on key terms, ideas, and components. Participants will learn the fundamentals of ITIL 4, including the 4D models, the Service Value System (SVS), and Foundation principles that underpin service management.
The course will cover how ITIL 4 integrates seamlessly with current IT practices, emphasizing the importance of adaptability, collaboration, and continuous improvement in facilitating the provision of top-notch services to stakeholders and clients. Important subjects covered in this course include service relationships, activities related to the service value chain, and the contribution of ITIL practices to organizational success.
After completing the course, learners will be ready to take the ITIL Foundation 4 certification exam, which will verify their understanding of ITIL concepts and their ability to apply them in practical settings. For IT professionals wishing to increase their expertise and reputation in IT service management, this certification is a huge benefit. It will give them the advantage to favorably contribute to the objectives of the organization.
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ITIL V4 Course Objectives
Upon completing the course, you will be able to:
● Comprehensive knowledge of the terms and conditions of ITIL 4.
● Examine the elements and relationships that make up a service value system (SVS).
● Recognize the role that 4D models play in IT service management.
● Discover how to enhance service delivery by applying the seven principles & investigating the service value chain's activities and value streams.
● Recognize the significance of ongoing development in IT service management.
● Comprehensive knowledge of the integration of ITIL 4 and additional frameworks and methodologies.
● For the ITIL Foundation 4 certification exam, adequately prepare.
● Learn how to put ITIL 4 principles into practice by developing your practical skills.
● Learn the fundamentals of coordinating IT services with organizational objectives.
ITIL Certification Target Audience
● Those who are interested in learning more about the processes involved in delivering digital and IT services.
● It is the responsibility of change agents to implement the organization's new service management procedures.
● People looking to add to their current ITIL skills or beginning their journey towards ITIL 4.
● Employees involved in IT projects or teams, support personnel, developers, analysts, managers, integrators, managers, designers, leaders, and so forth.
● People aiming to become certified in ITIL 4 Foundation.
ITIL training Prerequisite
● Enrolling in the ITIL 4 Foundation course does not require any prior training or experience.
● Individuals with varying backgrounds must possess a strong comprehension of ITSM best practices.
● This course offers useful knowledge and skills that can be applied across a variety of industries, whether you are an IT professional seeking to broaden your understanding or a non-IT professional interested in service management topics.
Course Outline
Key Concepts of IT Service Management
● Customer.
● User.
● Sponsor.
● Service management.
● Service.
● Utility.
● Warranty.
Create Value with Services
● Organization,
● Outcome,
● Output,
● Risk,
● Cost,
● Value,
● Utility and Warranty.
Service Relationships Concepts
● Relationship management/Service offering/Consumption/Provision.
How ITIL Guiding Principles Help Organizations Adopt/Adapt Service Management
● The essence, application, and dynamics of the guiding principles.
● Emphasizing on value.
● Commencing from your current position.
● Advancing incrementally through feedback.
● Cooperating and enhancing transparency.
● Considering/Operating holistically.
● Maintaining simplicity/pragmatism.
● Enhancing and streamlining through automation.
Understand & Describe 4 Dimensions of Service Management
● Value streams and processes.
● Information and technology.
● Organizations and people.
● Partners and suppliers.
The Purpose/Components of the ITIL Service Value System
● Clarifying the ITIL service value system.
● Unveiling the activities within the service value chain and their interconnections.
● Highlighting the interconnectedness of the service value chain and its facilitation of value streams.
The Inputs/Outputs/Purpose of Every Value Chain Activity
● Engaging/Improving/Planning.
● Designing and transitioning.
● Building and obtaining.
● Supporting and delivering.
The Purpose of ITIL Practices
● Information security management.
● Capacity/Performance management.
● Relationship/Supplier/Availability management.
● Service continuity management.
● Monitoring/Event management.
● Incident/Problem management.
● Service Desk/Service Level management.
● Release management.
● Deployment management.
● Service configuration management.
● Service request management.
● IT asset management.
● Continual improvement.
Define ITIL Terms
● IT asset.
● Availability.
● Configuration item.
● Incident/Problem.
● Known error.
● Change.
● Event.
● 7 ITIL practices.
Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain
● Change control.
● Service request management.
● Incident/Problem management.
● Service Desk/Service Level management.
● The continual improvement models.
About The ITIL Certification
The ITIL 4 Foundation Certification equips individuals with a foundational understanding of ITSM principles and procedures. Aimed at both IT specialists and non-specialists, the handbook covers the fundamental ideas behind service value chains, guiding principles, and value systems. With the necessary understanding of current ITSM frameworks, learners will be better equipped to support organizational success and align IT services with business objectives.
Exam Details:
| Examination Format | Multiple choice |
| Number of Questions | 40 |
| Passing Score | 26 out of 40 marks required (65%) |
| Duration | 60 minutes |
| Book Policy | Closed book |
| Certification Renewal | Every 3 years starting from 2023 |
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
Online Training
- 1 day Instructor led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 learner assistance and support
Corporate Training
- Customized Training Across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is the ITIL 4 Foundation certificate?
For those who wish to gain more knowledge about the tenets and procedures of ITSM based on the ITIL 4 framework, there is a certification called the ITIL 4 Foundation Certification (ITSM). In order to open doors to additional education and ITSM-related expertise, this certification program provides candidates with knowledge of terms, concepts, and ITIL processes.
Who can take the ITIL 4 Foundation course?
A wide range of professionals, including IT staff, project managers, consultants, business analysts, and those looking to learn about the appropriate ITSM methodology, benefit from the ITIL 4 Foundation training. This course will provide you with a variety of skills and insights that are applicable to different industries and roles, regardless of your objective—learning new IT skills or aligning the organization's IT services with its objectives.
What is the content of the ITIL 4 Foundation course?
The course covering ITIL 4 Foundation covers a wide range of topics, including Service Value Lines, Guiding Principles, ITIL Practices, and the incorporation of ITIL with other frameworks and methodologies. With an emphasis on collaboration, adaptation, and continuous improvement to deliver value to customers and stakeholders, the participants will have a solid understanding of contemporary ITSM techniques.
How is the composition of the ITIL 4 Foundation exam in Raipur?
Examining candidates' comprehension of ITIL 4 principles and their practical application skills is done through 40 multiple-choice questions on ITIL 4 Foundation. .
What is the passing score for the ITIL 4 Foundation exam?
For the ITIL 4 Foundations exam to be passed and a certificate to be issued, candidates must score at least 65 percent, or 26 out of 40.
Is the ITIL 4 Foundation exam an open book exam?
No, the exam for the ITIL 4 Foundation is closed, meaning that candidates are not permitted to use any course materials during the exam.
How long does the ITIL 4 Foundations exam take?
The ITIL 4 Foundation exam gives candidates an hour to complete all 40 questions.
How many times do I need to renew my ITIL 4 Foundation certification?
To ensure that professionals stay up to date with the most recent trends and practices in ITSM, starting in 2023, PeopleCert Global Best Practices certifications, including ITIL 4 Foundation, must be renewed every three years.
May I take the ITIL 4 Foundation test online?
PeopleCert provides online proctoring for the ITIL 4 Foundation exam. This allows candidates to take the test at their convenience and in compliance with the exact exam requirements all at the same time.
Why should you select Vinsys for this course?
Choosing Vinsys for the ITIL 4 Foundation course in Raipur ensures an amazing learning experience with professional lectures, a course handbook, and interactive sessions. With Vinsys, learners have the opportunity to study under skilled and informed instructors who can give them useful information and real-world examples so they can fully grasp the ITSM subjects.
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Reviews
I appreciate Vinsys for providing me with this wonderful opportunity to study the ITIL 4 Foundation course in Raipur. The course lectures cover all the important topics of IT service management and are updated and well-organized. The learning environment is collaborative because the hands-on activities are dynamic and demand active participation. Vinsys's proficiency and commitment have enabled me to successfully apply ITIL practices and enhance my company's service delivery
Ganesh PawarProject Manager
It's the best experience to take Vinsys ITIL 4 Foundation Certification training. With this thorough coverage of the subject, I gained a deep understanding of the fundamentals of IT service management. The lecturers were really beneficial as they carefully considered each question and made sure that everyone was following the course syllabus. I not only gained a great deal of knowledge but also a promising opportunity in the IT sector because of Vinsys' excellence.
Jaya KamalProject Manager
