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ITIL 4 Specialist Create, Deliver and Support Certification Course
ITIL CDS Certification Training
This 3-day instructor-led online ITIL 4 Specialist: The Create, Deliver and Support (CDS) course provides the professional with the knowledge and skills that are necessary in creating, delivering and supporting IT products and services. This course is more practical and is intended for IT manager
ITIL 4 CDS
100% Exam Pass Syllabus
Regular ITIL Mock Tests
Premium Access to Practical Labs with 24*7 Learner Support.
ITIL 4 Specialist The Create, Deliver and Support CDS Course Overview
This ITIL 4 Specialist: The Create, Deliver and Support (CDS) course is designed especially for IT professionals and is crafted in a way to enhance their understanding of service management. The CDS module is one of the four modules that form the ITIL 4 Managing Professional (MP) stream which is centered on the management of the core aspects of service management. It encompasses the design, acquisition, and support of IT solutions for products and services in both the tactical and the strategic contexts.
The participants will seamlessly understand how to monitor and control the performance of IT services in order to meet the set performance standards. The course covers several areas of interest that include service design, deployment management, software development, and infrastructure operations. In addition, it presents the concept of Lean, Agile, and DevOps and provides a detailed reference to the current service management.
The participants will learn how to enhance service delivery, enhance communication between departments and solve problems. The CDS module prepares the participants to be able to plan, facilitate and enhance the service delivery process in an organization to achieve its objectives.
At the end of the course, the professionals will be in a position to handle the challenges associated with IT service management. This course is recommended for IT managers, service desk personnel, and anyone who is in a position to deliver or support services. Redefine your career level and service management capabilities with the ITIL 4 Specialist: Design, implement and manage course with simplicity.
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ITIL CDS Course Objectives
- Learn how the ITIL 4 framework incorporates necessary service management tasks to ensure seamless operations.
- Develop strong managerial abilities to ensure that IT services consistently fulfill pre-established requirements for effectiveness and caliber.
- Enhance service delivery, gain as much knowledge as possible about software development, deployment management, infrastructure operations, and service design.
- Use Lean, Agile, and DevOps principles to modernize and improve service management practices.
- Obtain the skills and knowledge required to streamline service procedures and boost team productivity.
- Address and swiftly resolve issues related to support and service delivery by utilizing efficient problem-solving strategies.
- Simplify the whole service delivery process to promote operational excellence and ongoing development.
- Align IT services with business goals to ensure that IT initiatives support the organization's overall objectives.
- Prepared to handle IT services in dynamic, ever-changing environments and to adapt to new challenges.
- Demonstrate your understanding of modern IT service management methods by earning the ITIL 4: Managing Professional Certification.
ITIL CDS Target Audience
- IT Support Staff
- Service Designers
- IT Consultants
- Project Managers in IT
- IT Development Professionals
- IT Managers
- Service Desk Professionals
- IT Service Delivery Managers
- IT Operations Managers
- Service Transition Managers
ITIL CDS training Eligibility Criteria
- ITIL V4 Foundation Certified
Course Outline
Organization and Culture
- Organizational Frameworks
- Team Environment
- Ongoing Improvement
- Collaborative Environment
- Customer-Focused Attitude
- Effective Communication
Effective Teams
- Capabilities, Roles, and Skills
- Workforce Strategy
- Employee Satisfaction Monitoring
- Results-Oriented Measuring and Reporting
Information Technology to Create, Deliver and Support Service
- Integration and Data Exchange
- Reporting and Advanced Analytics
- Collaboration and Process Flow
- Robotic Process Automation
- Artificial Intelligence and Machine Learning
- Continuous Integration/Continuous Deployment (CI/CD)
- Data Model
Value Stream
- Structure of a Value Stream
- Developing a Value Stream
- Value Stream Analysis
Value Stream to Create, Deliver and Support Services
- Value Stream for Developing a New Service
Value Stream for User Support
- Value Stream Model for Recovering a Live Service
Prioritize and Manage Work
- Managing Work Queues and Backlogs
- Shift-Left Strategy
- Work Prioritization
Commercial and Sourcing Considerations
- Build vs. Buy
- Sourcing Strategies
- Service Integration and Coordination
About ITIL CDS Certification
The ITIL 4 Managing Professional (MP) credential is intended for IT workers who work in digital and technological environments. It integrates information from the four modules, DSV, HVIT, DPI, and CDS. The practical and technical know-how of managing effective IT-enabled services, teams, and processes is the main focus of this certification. Professionals can comprehend and manage IT service delivery and its relationship to business needs by obtaining the ITIL 4 MP certification. This holds special significance for individuals who aspire to advance in their IT service management careers.
About ITIL CDS Exam Details -
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Choose Your Preferred Mode
ITIL CDS Online Training
- Instructor led Online Training
- Quality Ensured training Material
- 24*7 leaner assistance and support
- Experienced Trainers
ITIL CDS Corporate Training
- Customized Training across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is the ITIL 4 Specialist: Create, Deliver, and Support (CDS) course?
The ITIL 4 Specialist: Create, Deliver, and Support (CDS) course focuses on the practical and technical aspects of creating, delivering, and supporting IT services. It addresses how to manage the end-to-end value stream, from idea to implementation, while ensuring service quality and efficiency. This course is ideal for IT professionals involved in service management and delivery.
Who should take this ITIL CDS course?
This course is designed for IT service management professionals, including service designers, developers, IT operations managers, and service desk managers who are looking to enhance their skills in creating, delivering, and managing IT services. It is also beneficial for those aiming to improve their organization’s service management practices.
What are the prerequisites for the ITIL 4 CDS course?
To take the ITIL 4 Specialist: Create, Deliver, and Support course, you must have completed the ITIL 4 Foundation certification. Familiarity with IT service management concepts and experience in service delivery roles are recommended but not mandatory.
What topics does the ITIL 4 CDS course cover?
The course covers topics such as service design, build, test, release, and support practices, with a focus on integrating these processes into a unified value stream. Key areas include improving service quality, managing service teams, optimizing workflows, and implementing ITIL 4 best practices across the service lifecycle.
How will the ITIL 4 CDS course benefit my career?
This course equips you with practical skills and knowledge to enhance service delivery and management within your organization. By gaining expertise in ITIL 4 CDS, you can improve service efficiency, reduce downtime, and drive business value, which can lead to career advancement opportunities in service management roles.
What is the format of the training?
Vinsys offers the ITIL 4 CDS course in both classroom and virtual instructor-led formats. The training includes interactive sessions, real-world case studies, group discussions, and hands-on exercises to ensure comprehensive understanding and practical application of ITIL principles.
How long is the ITIL 4 CDS course?
The ITIL 4 Specialist: Create, Deliver, and Support course is typically conducted over three days, with a total of 24 hours of training, including lectures, interactive discussions, and practical assignments.
Is there an exam at the end of the course?
Yes, the ITIL 4 CDS course concludes with a certification exam. The exam is a closed-book, multiple-choice test designed to assess your understanding of the course material. Passing the exam earns you the ITIL 4 Specialist: Create, Deliver, and Support certification.
What study materials will be provided?
Vinsys provides comprehensive study materials, including official ITIL courseware, practice exams, and access to a dedicated learning portal. These resources are designed to help you grasp the concepts effectively and prepare for the certification exam.
How can I register for the course?
You can register for the ITIL 4 CDS course by filling our details form or contacting our support team. Customized training schedules are available for organizations, and we can arrange sessions that align with your team's availability.
What is the cost of the ITIL 4 CDS course?
The cost varies depending on the mode of delivery and location. Please contact our team for the latest pricing and any available discounts or offers.
Why choose Vinsys for the ITIL 4 CDS course?
Vinsys offers expert-led training with certified instructors who bring real-world experience to the classroom. We provide official courseware, flexible learning options, and a proven track record in delivering high-quality ITIL training that helps professionals achieve their certification goals.
Why Vinsys
Seasoned Instructors
Official Vendor Partnerships
Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
Customizable Blended Learning Options
Reviews
Attending the ITIL 4 Specialist: Create, Deliver, and Support course at Vinsys was an incredibly valuable experience. The course was meticulously structured, combining theory with practical applications that directly relate to real-world IT challenges. The instructors were not only well-versed in ITIL principles but also brought a wealth of practical insights, making the learning process engaging and relevant. Their approach to teaching made even the most complex concepts easy to grasp. The interactive sessions, including hands-on labs and group activities, allowed me to connect with peers and apply what I learned immediately. I left the training with actionable skills and strategies to enhance service delivery within my organization. I highly recommend this course to IT professionals looking to elevate their service management expertise.
Amit BagariaTechnical Engineer
My experience with Vinsys’ ITIL 4 Specialist: CDS course was outstanding. The course content was well-rounded and covered everything from service design to implementation, focusing on practical strategies that are applicable across industries. The trainers were experts who not only possessed deep knowledge but also shared valuable insights from their professional journeys, making the sessions highly engaging. What stood out the most was the emphasis on real-world application—through exercises, simulations, and collaborative projects, I was able to see firsthand how ITIL principles can transform service management. This course has empowered me to make tangible improvements in our IT processes, and I would strongly recommend it to anyone seeking to advance their career in IT service management.
Zaki MiaService Designer
Choosing Vinsys for the ITIL 4 Specialist: Create, Deliver, and Support course was one of my best professional decisions. The course content is comprehensive, covering all the essential areas needed to understand and implement ITIL practices effectively. The trainers were outstanding, not just in their depth of knowledge but also in their passion for teaching. They provided real-world scenarios that made the theoretical concepts come alive. The collaborative learning environment, with ample opportunities for interaction and practical exercises, made the experience enriching. I left the course with the confidence to lead IT service improvements within my team.
Mridul SinhaIT Consultants
The ITIL 4 Specialist: CDS course at Vinsys provided a deep dive into the principles of IT service management. The training was structured to ensure a thorough understanding of how to create, deliver, and support IT services efficiently. The instructors were exceptional, blending academic knowledge with extensive industry experience, making the learning process highly effective. I particularly appreciated the emphasis on practical application, which included simulations and problem-solving exercises that mirrored real-world challenges. This course has significantly enhanced my ability to contribute to service improvements in my organization. I highly recommend Vinsys for anyone looking to advance their ITIL knowledge.
Vishnu NaikProject Manager in IT
