ITIL Foundation Certification Training in Chennai

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itil foundation certification chennai

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18.00 PDUs

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Overview Learning Objectives Who Should Attend Prerequisite Outline

ITIL Foundation Course Chennai Overview

Information Technology Infrastructure Library (ITIL) is a set of best practices that aim to create and enhance the ITSM process. The ITIL Foundation Course is the key to get involved in building a reliable, highly flexible and adaptive IT environment to serve to the varied needs of organizations. It intends to help businesses improve customer relations, manage risks, build stable reliable IT infrastructures, and establish cost-effective practices

ITIL is highly versatile. It is built on the collaborative experience of IT professionals and therefore focuses on addressing the core issues faced in an IT environment. The ITIL 4 practices are very flexible and scalable which makes them easy to use with other practices including Six Sigma, Cobit, and TOGAF.

The ITIL framework is widely accepted across industries as it does not restrict itself to any specific business model. ITIL can be defined as a series of processes that contribute highly towards improving and refining an IT service lifecycle. It enables people, processes, and organizations to quickly cope up with the IT transitions efficiently and never lose on productivity.

Note:Vinsys provides ITIL certification training in combination with ITILexam.

COURSE OBJECTIVES

This ITIL 4 Foundation Certification Course aims at training candidates on how to:

Create a reliable, functional and stable service development environment
Understand customers to tailor your services according to their specific requirements to establish strong, long-term relationships
Predict, manage and minimize risks effectively without compromising on the existing service deliveries
Enhance productivity cost-effectively
Align the ITSM framework with core business objectives to achieve the targeted goals
Adapt to the rapid technological shifts and comply with the industry standards
Raise your ability to cope up with the IT challenges and perform outstandingly

AUDIENCE

ITIL Foundation Certification is suitable for professionals who wish to gain an understanding of the ITIL framework and how it enables businesses to improve the quality of IT service management within an organization. The certification can also be opted by those who already work in an ITIL-enabled environment and need recognition of their skills to contribute majorly to the overall development of the organization.

The ITIL framework is a great learning for all those who wish to be or are already a part of the IT environment. The ITIL 4 Foundation Certification Course is best suited for:

IT Professionals/ IT Developers/ IT Managers
Application Managers
Quality Analysts
IT Architects/ IT Executives
Audit Managers
Database Administrators
Business Operation Managers
ITSM Executives and Trainers

ELIGIBILITY CRITERIA

Candidates do not need to fulfil any criteria to apply for the ITIL 4 Foundation Course. Any individual aspiring to gain knowledge of the ITSM best practices can take up this course. It offers great benefits both the IT professionals as well as the non-IT professionals.

Course Outline

Service management as a practice

Why ITIL® is successful?
Concept of best practices in the public domain
Concept of a service
Concept of internal and external customers
Concept of internal and external services
Concept of service management
Concept of IT service management
Concept of stakeholders in service management
What are processes and functions?
The process model and the characteristics of processes

The ITIL® service lifecycle

The structure of the ITIL® service lifecycle
The purpose, objectives and scope of service Lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement)
Value to the business by each stage of Service lifecycle. (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement) Generic concepts and definitions:
Defining and explain following key concepts
Utility and Warranty
Assets, resources and capabilities
Service portfolio
Service catalogue and Different view of Service Catalogue
Governance
Business case
Risk management
Service provider
Supplier
Service level agreement
Operational level agreement
Underpinning contract
Service design package
Availability
Service knowledge management system
Configuration item
Configuration management system
Definitive media library (DML)
Change and its types
Event

Key Principles and Models

Service strategy: Value creation through services
Service design: Understand the importance of four P’s for service management, Understand the five major aspects of service design
Continual service improvement: the continual service improvement approach, Understand the role of measurement for continual service improvement and discuss key concepts ( Relationship between CSF’s and KPI’s, Baselines, Type of Metrics Processes
The purpose of this module is to help the participant understand how the service management processes contribute to the ITIL® service lifecycle, to explain the purpose, objectives, scope, basic concepts
Service Strategy (Service portfolio management, Financial management for IT services, Business relationship management)
Service Design (Service level management, Service catalogue management, Availability management, ISM, Supplier management, Capacity management, IT service continuity management, Design coordination)
Service Transition (Change management, Release and deployment management, Knowledge management, Service asset and configuration management, Transition planning and support)
Service Operation (Incident management, Problem management, Event management, Request fulfilment, Access management)
Continual Service Improvement (The seven-step improvement process) Functions
Role, objectives and organizational structures
The technical management function, application management function, IT operations management function, service desk function

Roles

RACI Model
Process Owner
Process Manager
Process Practitioner
Service Owner

Technology and architecture

How service automation assists with expediting service management processes

Mr. Prasad Lele

IT Governance & ITSM consultant

Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation

Course Advisor

Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
He has trained more than 2000 professionals on various best practices & frameworks.
He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
Prasad possesses a good understanding of assessing various IT processes against industry best practices.
He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.

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FAQ’s

What is the difference between ITIL V3 and ITIL 4?

ITIL 4 is a refined version of the earlier ITIL V3 model as the latter is a more flexible, scalable and practical approach towards setting up the ITSM methodologies in today’s highly demanding and rigorous IT infrastructure requirements. The major difference between the two versions of ITIL is that ITIL 4 model considers customers as an essential part of the ITSM process that contributes to its adaptive functioning and wide acceptance globally.

How will ITIL 4 Foundation Certification in Chennai benefit my career?

ITIL 4 is an authentication of one’s knowledge about the IT environments and processes. It certifies the skillset required to professionally establish IT infrastructure and the ability to apply structural as well as functional changes in the IT culture of an organization.

With this professional certification, candidates acquire a systematic knowledge of ITSM best practices and set of procedures that in turn benefits their personal as well as professional career path. ITIL 4 certified professionals in Chennai are highly in demand these days with the increasing awareness among companies about the effectiveness of structured ITSM processes.

Is ITIL 4 suitable only for ITSM professionals?

Yes, the ITIL 4 Foundation Course is designed for those who wish to make their career in the field of ITSM and therefore should be taken up preferably by ITSM professionals although others also may apply for the course to gain knowledge and start working in the ITSM.

Do you provide certificate at the end of this course?

Yes, we do, Vinsys offers a course completion certificate after successfully clearing the ITIL 4 Foundation exam.

What does the course fees include?

We charge the candidates for our training sessions and also provide accredited course material, complete exam preparation guidance and mock test papers.

Why choose Vinsys as your learning partner?

ITIL 4 training at Vinsys is highly regarded with hi-tech training sanitized facilities and well-experienced staff. Vinsys records the highest percentage of students passing in the first attempt for the ITIL course.

AXELOS approved course material
Post-training support
Complete exam preparation guidance
Professional career consultation

What is the ITIL Exam Pattern?

In order to take up the ITIL 4 Foundation certification exam, there are no pre-requisites. The ITIL 4 Foundation exam format is as follows:

Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book
Exam supervised by PeopleCert/ APMG/ PECB

How much ITIL certification cost in chennai india ?

ITIL certification cost chennai or ITIL exam fees in chennai are depenidng upon

ITIL training cost + ITIL exam fees = ITIL certification cost

To know exact ITIL Certification cost chennai click the link.

Why Vinsys

Seasoned Instructors

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Authorized Courseware

3,000+ Courses & 2,000+ Modules

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Customizable Blended Learning Options

Reviews

I have successfully cleared the exam in my first attempt. The quality of training, WebEx and courseware was really great. I should particularly mention that the training delivered by Mahesh was exceptional.

Shyamal SaxenaSupport Specialist

I would highly recommend Vinsys for Professional Certification Training. The course material and study guide provided by Vinsys was instrumental in obtaining my ITIL 4 Foundation Certification. I would like to endorse Vinsys for their professionalism and commitment towards delivering quality training. Thank You.

Rishi AggarwalEngineer

My ITIL 4 foundation journey started with Vinsys Pune. It was a wonderful learning curve for me wherein I learned the right processes in ITIL. Loved the training style of the trainer which made everything quite comprehensive and simple. The customer assistance people here are very helpful. Thanks a lot for all the support team Vinsys!

Amol RandhavEngineer

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ITIL® 4 Foundation Certification Training in Chennai, India