ITIL Foundation Certification Training in Delhi

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Overview Learning Objectives Who Should Attend Prerequisite Outline

ITIL Foundation Training Delhi , Noida , Gurgaon , NCR Overview

Information Technology Infrastructure Library (ITIL) is a set of best practices that aim to create and enhance the ITSM process. The ITIL Foundation Course is the key to get involved in building a reliable, highly flexible and adaptive IT environment to serve to the varied needs of organizations. It intends to help businesses improve customer relations, manage risks, build stable reliable IT infrastructures, and establish cost-effective practices

ITIL is highly versatile. It is built on the collaborative experience of IT professionals and therefore focuses on addressing the core issues faced in an IT environment. The ITIL 4 practices are very flexible and scalable which makes them easy to use with other practices including Six Sigma, Cobit, and TOGAF.

The ITIL framework is widely accepted across industries as it does not restrict itself to any specific business model. ITIL can be defined as a series of processes that contribute highly towards improving and refining an IT service lifecycle. It enables people, processes, and organizations to quickly cope up with the IT transitions efficiently and never lose on productivity.

Note:Vinsys provides ITIL certification training in combination with ITILexam.

COURSE OBJECTIVES

This ITIL 4 Foundation Certification Course aims at training candidates on how to:

Create a reliable, functional and stable service development environment
Understand customers to tailor your services according to their specific requirements to establish strong, long-term relationships
Predict, manage and minimize risks effectively without compromising on the existing service deliveries
Enhance productivity cost-effectively
Align the ITSM framework with core business objectives to achieve the targeted goals
Adapt to the rapid technological shifts and comply with the industry standards
Raise your ability to cope up with the IT challenges and perform outstandingly

AUDIENCE

ITIL Foundation Certification is suitable for professionals who wish to gain an understanding of the ITIL framework and how it enables businesses to improve the quality of IT service management within an organization. The certification can also be opted by those who already work in an ITIL-enabled environment and need recognition of their skills to contribute majorly to the overall development of the organization.

The ITIL framework is a great learning for all those who wish to be or are already a part of the IT environment. The ITIL 4 Foundation Certification Course is best suited for:

IT Professionals/ IT Developers/ IT Managers
Application Managers
Quality Analysts
IT Architects/ IT Executives
Audit Managers
Database Administrators
Business Operation Managers
ITSM Executives and Trainers

ELIGIBILITY CRITERIA

Candidates do not need to fulfil any criteria to apply for the ITIL 4 Foundation Course. Any individual aspiring to gain knowledge of the ITSM best practices can take up this course. It offers great benefits both the IT professionals as well as the non-IT professionals.

Course Outline

Module 1: Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)

Discuss the conception and evolution of ITIL.
Define Service Management, Best Practices and it SMF

Module 2: Service Lifecycle Approach

Describe the ITIL Key Concepts.
State the 5 Core Books.
Discuss the LifeCycle Terms of Interest and Five Phases.
Review the Capabilities and Resources.
Understand the Benefits of ITIL.
Discuss the RACI and Organizational Structure.
Understand the role of Automation in IT Service Management.
Discuss Governance, Risk Management and the ITIL Service Lifecycle.
Understand the Process Model and the Four Ps of Design.
Discuss the ITIL Processes.

Module 3: Service Strategy

Describe the Key Concepts of Service Strategy and Terms of Interest.
Define Utility and Warranty = Value.
Describe Service Provider Types.
Understand Service Strategy Processes.
Review Financial Management for IT Services.
Provide Service Justification: Business Case.
Define Service Portfolio Management.
Describe Demand Management.
Recognize Business Relationship Management.

Module 4: Service Design

Describe the Key Concepts of Service Design and Terms of Interest.
Define Business Change Process.
Recognize Design Management.
Describe the Five Aspects of Service Design.
State the Four Ps.
Define Design Constraints.
Recognize Services Design and Design Coordination Processes.
Describe Service Catalog Management, Service Level Management, Availability Management and Capacity Management.
Understand IT Service Continuity Management Objectives.
Define Information Security Management.
Describe Supplier Management Objectives.

Module 5: Service Transition

Describe the Key Concepts of Service Transition and Terms of Interest.
Define Service Transition Processes.
Describe Change Management, Service Assist and Configuration Management, Knowledge Management, and Release and Deployment Management.
Recognize Transition Planning and Support.
State Service Validation and Testing.
Discuss Change Evaluation.

Module 6: Service Operation

Describe the Key Concepts of Service Operation and Terms of Interest.
Define the Role of Communications in Operations.
Describe Operation Processes.
Define Incident Management, Problem Management, and Event Management.
State Request Fulfillment.
Discuss Access Management.
Describe Service Operation Functions.

Module 7: Continual Service Improvement

Describe the Key Concepts of Continual Service Improvement and Terms of Interest.
Define Demins’ Constant Improvement.
Describe the Sever-Step Improvement Process.
Recognize the CSI Model.
Describe the Role of Measurements.
Understand Focus on the Business Needs.
Describe Methods and Techniques for Continual Service Improvement.

Mr. Prasad Lele

IT Governance & ITSM consultant

Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation

Course Advisor

Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
He has trained more than 2000 professionals on various best practices & frameworks.
He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
Prasad possesses a good understanding of assessing various IT processes against industry best practices.
He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.

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FAQ’s

What does the ITIL framework comprise of?

The ITIL framework consists of five books each comprising of a different element of the IT service lifecycle. They deliver firm, practical guidelines for creating, planning and improvising product or service development processes.

The five books are: Service Strategy, Service Transition, Service Design, Service Operations, and Continual Service Improvements.

What is the difference between ITIL V3 and ITIL 4?

ITIL 4 is a refined version of the earlier ITIL V3 model as the latter is a more flexible, scalable and practical approach towards setting up the ITSM methodologies in today’s highly demanding and rigorous IT infrastructure requirements. The major difference between the two versions of ITIL is that ITIL 4 model considers customers as an essential part of the ITSM process that contributes to its adaptive functioning and wide acceptance globally.

How will ITIL 4 Foundation Certification in Delhi benefit my career?

ITIL 4 is an authentication of one’s knowledge about the IT environments and processes. It certifies the skillset required to professionally establish IT infrastructure and the ability to apply structural as well as functional changes in the IT culture of an organization.

With this professional certification, candidates acquire a systematic knowledge of ITSM best practices and set of procedures that in turn benefits their personal as well as professional career path. ITIL 4 certified professionals are highly in demand these days with the increasing awareness among companies about the effectiveness of structured ITSM processes.

Do you provide certificate at the end of this course?

Yes, we do, Vinsys offers a course completion certificate after successfully clearing the ITIL 4 Foundation exam.

What does the course fees include?

We charge the candidates for our training sessions and also provide accredited course material, complete exam preparation guidance and mock test papers.

Why choose Vinsys for ITIL® Foundation Certification In Delhi as your learning partner?

ITIL 4 training in Delhi at Vinsys is highly regarded with hi-tech training sanitized facilities and well-experienced staff. Vinsys records the highest percentage of students passing in the first attempt for the ITIL course.

AXELOS approved course material
Post-training support
Complete exam preparation guidance
Professional career consultation

What is ITIL Exam Pattern?

In order to take up the ITIL 4 Foundation certification exam, there are no pre-requisites. The ITIL 4 Foundation exam format is as follows:

Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book
Exam supervised by PeopleCert

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Reviews

The beauty of pursuing ITIL® certification through Vinsys was that it created a tremendous amount of knowledge generation. Now I do have a strong understanding between IT and the business, a vision of management of risks and a transparency of IT costs and assets. This has helped me tremendously in running a project successfully.

Amol RandhavEngineer

In a quest to deliver better business solutions, I had undertaken the ITIL® exam training. This proved to a USP to my already existing bright career. Vinsys played a crucial role in making me understand the importance of the course and the course helped me chart out improved delivery services, better customer satisfaction, and increased utilization of resources.

Shyamal SaxenaTeam Lead

The Vinsys training institute was a wonderful platform on which ITIL® Foundation training was imparted. The practical and strategic guidance helped me to improve my overall stance in business services by optimizing the use of resources that are made available by the organization.

Rishi AggarwalTeam Lead

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ITIL® 4 Foundation Certification Training in Delhi, India