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ITIL® Practitioner Certification Training
ITIL Practitioner training
ITIL® Practitioner Training is designed for individuals to adapt to the ITIL® framework in compliance to your business’ objectives. This course is a pathway to practically implementing ITIL® theory in existing business environments. ITIL®
ITIL
Accredited, Elaborated Training Material
18.00 PDUs
Industry Experts
ITIL Practitioner Overview
The ITIL Practitioner Training can be taken at any level in the ITIL certification scheme after passing the ITIL Foundation exam. It elaborates the Continual Service Improvement (CSI) approach and covers these three crucial areas for successful improvement initiatives: Communication, Organizational Change Management, and Measurement Metrics.
The content of this course highlights the importance of adopting the ITIL principles into businesses and tailoring ITIL guidance to their specific business needs and scenarios.The course revolves around identifying, understanding and delivering value improvement programs efficiently at workplaces.
Vinsys, a PeopleCert accredited training organization (ATO), for delivering ITIL trainings is a comprehensive course that will educate you on the 9 guiding principles for successful implementation of CSI.
Note:Vinsys provides ITIL certification training in combination with ITILexam.
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COURSE OBJECTIVES
- To understand service management concepts as important stimulators of CSI
- To utilize ITSM guideline principles in real job scenarios
- To analyze measurement and metrics to enable successful CSI implementation
- To establish effective communication
- To apply change management in organizations in support of CSI
- To prepare for the ITIL® Practitioner certification exam
AUDIENCE
The ITIL® Practitioner is a training course for professionals who wish to prosper with the next level qualification after completing the ITIL® Foundation and those who are equipped with the basics of IT Service Management. This training course is aimed at upskilling professionals who are employed in the following roles:
- Project Director/Project Manager
- Quality Assurance Manager
- IT Director
- Vice President
- Process Owner
- Quality Assurance Manager
- IT Operations Manager
- Change Manager
ELIGIBILITY CRITERIA
Interested candidates must hold an ITIL® Foundation Certificate in order to appear for the ITIL® Practitioner exam.
Course Outline
Service Management Concepts
- Adopt and adapt
- VOCR: value, outcomes, costs, and risks
Guiding Principles
- Focus on value
- Design for experience
- Start where you are
- Work holistically
- Progress iteratively
- Observe directly
- Be transparent
- Collaborate
- Keep it simple
Service Improvement Approach
- What is the vision?
- Where are we now?
- Where do we want to be?
- How do we get there?
- How do we know we’ve arrived?
- How do we keep the momentum going?
Organizational Change Management (OCM)
- What is OCM?
- Sources of resistance
- People transition
- Stakeholder management
- Sponsor management
- Resistance management
- Reinforcement
Metrics and Measurements
- CSFs and KPIs
- Metric cascades and hierarchies
- Metric categories
- Assessment
- Reporting
Communication
- Issues caused by poor communication
- Benefits of good communication
- Communication essentials
- Communication principles
- Communication types
Tips for Success on the ITIL® Practitioner Exam
- Get tips to crack your exam
Sample Exam
- Mock exams to prepare you for exam.
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
ONLINE TRAINING
- 2 days Instructor led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 learner assistance and support
CORPORATE TRAINING
- Customized Training Across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is ITIL® Practitioner Certification?
ITIL® Practitioner Certification is designed to educate professionals on the practical application of the ITIL® framework into real business scenarios. It makes implementation smooth and effective with enhanced performance efficiency. This certification allows individuals to observe well-prescribed guidelines for implementing ITIL® into the existing business models so that it is aligned with the business goals.
Does the ITIL® Practitioner Certification expire?
No. ITIL® Practitioner Certification is valid through lifetime and does not require recertification.
Will I get a certificate at the end of this course?
Yes. Vinsys provides course completion certificates to candidates who successfully clear the ITIL® practitioner certification exam.
Why should you join Vinsys for this course?
Vinsys guarantees success. Training with us provides candidates with a privilege of getting trained by industry expert trainers and studying from well-crafted study material. Vinsys training schedules are flexible and we keep our students first while deploying a training strategy.
- Hi-tech classroom as well as virtual training environments
- Story-based learning
- Practical approach
- Flexible hours of training
- 100% exam preparation guidance
What is the exam pattern?
ITIL® Practitioner Exam follows the following pattern:
No. of questions: 40
Question pattern: Multiple choice
Exam duration: 135 minutes
Passing criteria: 28 marks out of 40 (70%)
Exam Type: Open book
Why Vinsys
Seasoned Instructors
Official Vendor Partnerships
Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
Customizable Blended Learning Options
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Reviews
I had been successfully working as an ITIL® Professional. I used to work smoothly and would take up some major projects and complete them in time. Even when I had a few hindrances I was able to manage it with ease. This was possible only because of the ITIL® Practitioner Training module offered by Vinsys.
Ernest WilliamsEstimator
I had many issues while working as an ITIL® Professional. Then I joined Vinsys’ ITIL® Practitioner Training Program. This program has helped me improve my skills and bring them to a whole new level. Thus I was able to work more efficiently and give a better performance.
Prosanto DasMEP Construction Manager
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