Duration : 1 Day
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Microsoft Dynamics 365 Fundamentals CRM (MB-910T00) Certification Training in Qatar
Join us for our Microsoft Dynamics 365 Fundamentals (CRM) course to learn how to harness the power of customer engagement! This 1-day course is best suitable for business owners or higher-level executives who are looking to get started with Dynamics 365. The course helps you unify profiles, strea
Microsoft Dynamics 365 Fundamentals CRM (MB-910T00) Certification Trai
Available in multiple languages to suit a diverse audience.
Trusted by over 4,000 corporates and 1 million trained professionals
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Course Overview
Unlock the power of customer engagement in the training course on Microsoft Dynamics 365 Fundamentals (CRM), MB-910T00-A. Ideal for business owners or IT professionals, even developers who need to know an overview of customer engagement capabilities available in Dynamics 365.
Learn through the videos in a variety of languages - English, Arabic, Chinese, French, German, Italian, Japanese, Korean, Spanish, and Russian - for different domains, such as Dynamics 365 Customer Insights, Sales, Customer Service, and Field Service. Learn how you can easily create a full customer profile, automate the sales process, respond to customer inquiries, and manage field service tasks efficiently. Take one step extra to recollect how Copilot can assist in completing these duties. You will receive expert-led lectures and practical labs that bring these concepts to life, so you will gain real knowledge and hands-on skills that will allow you to elevate your business operations. After completion of the program, prepare for the Microsoft Certified; Dynamics 365 Fundamentals (CRM) certification analysis.
Join Vinsys and start rethinking to add more ways to engage with customers.
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Course Objectives
The objective of this course is to gain a better understanding of Microsoft Dynamics 365 Customer Engagement features. As a result of this training, you will be able to:
- Learn about what customer engagement is and the basics in Dynamics 365 for Customer Engagement.
- Learn to unify customer profiles with Dynamics 365 Customer Insights.
- Unified Sales Process is utilized with Dynamics 365 Sales.
- Manage customer support through Dynamics 365 Customer Service.
- Handle field service tasks with Dynamics 365 Field Service.
- Explore the capabilities of Copilot in assisting customer engagement tasks.
- Implement best practices for maximizing Dynamics 365’s customer engagement features.
- Navigate and utilize the Dynamics 365 interface efficiently.
Audience
This course is designed for individuals seeking to gain a broad understanding of Microsoft Dynamics 365’s customer engagement capabilities. The ideal participants include:
- Business owners looking to enhance their customer relationship management.
- IT professionals wanting to expand their skills in Dynamics 365.
- Entrepreneurs to revolutionize business growth using Dynamics 365
- Learners and career changers interested in customer engagement technologies.
- Sales, marketing, customer service, and field service professionals who want to operate more efficiently.
- Business stakeholders interested in unifying customer profiles and tailoring customer journeys.
- Individuals preparing for the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification.
Eligibility Criteria
To enroll in the Microsoft Dynamics 365 Fundamentals (CRM) course, Learners must meet the following criteria:
- Basic Computer Skills: Familiarity with general computer usage and navigation is required.
- Educational Background: Open to Learners who have completed undergraduate or postgraduate studies.
- Basic Computer Skills: Familiarity with general computer usage and navigation is required.
- Microsoft Account: Must have (or create) a Microsoft account email address to access the Dynamics Learning Portal (DLP).
Please get in touch with our experts to learn more about joining this prestigious course.
Course Outline
Describe the foundations of Dynamics 365 customer engagement apps (32 min, 9 Units)
Introduction
- Describe customer relationship management
- Describe Microsoft Power Platform and Dynamics 365 customer engagement apps
- Describe Microsoft Dataverse and Dynamics 365 customer engagement apps
- Describe use cases for Dynamics 365 customer engagement apps
- Describe Copilot in Dynamics 365 customer engagement apps
- Navigate to and within Dynamics 365 customer engagement apps
- Knowledge check
- Summary and resources
Describe shared activities and integration options in Dynamics 365 customer engagement apps (50 min, 11 Units)
- Explore the Fundamentals of Microsoft Dynamics 365 Customer Insights
- 1 hr 47 min | 2 Modules | Beginner
- Explore Dynamics 365 Customer Insights - Journeys (51 min, 11 Units)
- Introduction
- Describe use cases for Dynamics 365 Customer Insights - Journeys
- Explore a Dynamics 365 Customer Insights - Journeys business scenario
- Describe email marketing
- Describe how to target customers by using marketing lists and segments
- Describe customer journeys
- Describe lead generation and qualification
- Describe use cases for marketing forms
- Describe event management features and capabilities
- Knowledge check
- Summary and resources
Describe Dynamics 365 Customer Insights - Data (56 min, 8 Units)
- Explore the Fundamentals of Microsoft Dynamics 365 Sales
- 2 hr 18 min | 2 Modules | Beginner
- Explore Dynamics 365 Sales (1 hr 26 min, 14 Units)
- Introduction
- Describe use cases for Dynamics 365 Sales
- Review the sales lifecycle
- Explore a Dynamics 365 Sales business scenario
- Describe leads and the process for qualifying leads
- Describe the Product catalog
- Describe the opportunity management process
- Exercise: Work with leads and opportunities
- Describe sales order processing
- Describe Dynamics 365 Sales business process flows
- Describe Sales accelerator
- Describe using Copilot in Dynamics 365 Sales
- Knowledge check
- Summary and resources
Describe Dynamics 365 Sales capabilities and related apps (52 min, 10 Units)
- Explore the Fundamentals of Microsoft Dynamics 365 Customer Service
- 1 hr 32 min | 2 Modules | Beginner
- Explore Dynamics 365 Customer Service (44 min, 9 Units)
- Introduction
- Describe use cases for Dynamics 365 Customer Service
- Explore a Dynamics 365 Customer Service business scenario
- Describe the case lifecycle including service-level agreements (SLAs) and entitlements
- Describe the functionality for workload management
- Describe knowledge management in Dynamics 365 Customer Service
- Describe use cases for Copilot in Dynamics 365 Customer Service
- Knowledge check
- Summary and resources
Describe Dynamics 365 Customer Service capabilities and related apps (48 min, 8 Units)
- Explore the Fundamentals of Microsoft Dynamics 365 Field Service
- 1 hr 31 min | 2 Modules | Beginner
- Explore Dynamics 365 Field Service (54 min, 9 Units)
- Introduction
- Describe use cases for Dynamics 365 Field Service
- Explore a Dynamics 365 Field Service business scenario
- Describe the work order lifecycle
- Describe the Dynamics 365 Field Service app for Outlook for work order creation and scheduling
- Describe inspections in Dynamics 365 Field Service
- Describe the Dynamics 365 Field Service mobile app
- Knowledge check
- Summary and resources
About The Certification
The Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification demonstrates your proficiency in Dynamics 365 customer engagement capabilities. It is highly relevant for IT professionals, business stakeholders, and entrepreneurs, enhancing their career opportunities. This certification can be applied to roles in sales, marketing, customer service, and field service, providing a strong foundation for further professional development.
About The Exam :
The candidate will have 45 minutes to complete the Microsoft Certified: Dynamics 365 Fundamentals (CRM) exam. This proctored, closed-book exam may include interactive components. If you fail, retake it after 24 hours. The exam is available in multiple languages, including English, Japanese, and French. Please contact Vinsys for more details about the examination cost.
Choose Your Preferred Mode
Online Training
- Prepare for certifications with comprehensive course content and practice exams.
- Prepare for certifications with comprehensive course content and practice exams.
- Provide online access to course materials
- Engage with video lectures, quizzes, and hands-on labs.
Corporate Training
- Tailored training solutions to meet your organization's specific needs.
- Delivered at your workplace for maximum convenience and minimal disruption.
- Capable of redesigning a course to meet specific needs
- Ensure maximum ROI for corporates
FAQ’s
Why choose Vinsys for the Dynamics 365 Fundamentals (CRM) course in Qatar?
Vinsys offers expert-led training, flexible learning options, and comprehensive course materials, making it the top choice for Dynamics 365 Fundamentals (CRM) certification in Qatar.
What are the prerequisites for enrolling in the Dynamics 365 Fundamentals (CRM) course?
There are no specific prerequisites for this course. Basic computer skills and an interest in customer relationship management are recommended.
How is the Dynamics 365 Fundamentals (CRM) course structured?
The course includes interactive lectures, hands-on labs, case studies, and practice exams to ensure thorough preparation for the certification.
What materials are provided in the Dynamics 365 Fundamentals (CRM) course?
Vinsys provides comprehensive study guides, reference materials, and access to an online learning portal with additional resources and practice questions.
Can I take the Dynamics 365 Fundamentals (CRM) course online?
Yes, Vinsys offers flexible online training options that allow you to complete the Dynamics 365 Fundamentals (CRM) course from the comfort of your home or office.
How long does it take to complete the Dynamics 365 Fundamentals (CRM) course?
The Dynamics 365 Fundamentals (CRM) course is typically completed in 1 day of intensive training.
What support is available during the Dynamics 365 Fundamentals (CRM) course?
Vinsys provides dedicated support from experienced instructors, access to an online community of peers, and additional resources to aid in your study.
What is the exam format for the Dynamics 365 Fundamentals (CRM) certification?
The exam consists of multiple-choice questions and may include interactive components. The duration is 45 minutes, and it tests your understanding of Dynamics 365 customer engagement capabilities.
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Reviews
Vinsys came as a game-changer to me when I took up the course of Dynamics 365 Fundamentals (CRM). The labs demystified complex topics and the instruction made all the difference. I found the modules to be well-organized and the course instructors to be very helpful.
Pranjal TedeProject Manager
We had excellent training on Dynamics 365 for our team from Vinsys. Now, people in-house can properly handle customer interactions and the day-to-day running of the business. We recommend Vinsys for any organization and seeking to invest in their skills related to Dynamics 365
Rahul KumarIT Head
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