Search
Duration : 3 Days
4324 Partipants
Looking for Corporate TrainingHighly Trained Certified Instructors
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification in Qatar
This comprehensive 3-days instructor-led online ITIL 4 Specialist: Drive Stakeholder Value course in Qatar provides you with the necessary tools to enhance and properly handle stakeholder relations. Designed for IT specialists and service managers, this course offers comprehensiv
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Certification
Regular Mock Tests
Course Completion Badge
Premium Access to Practical Labs
Course Overview
This ITIL 4 Specialist: Drive Stakeholder Value course in Qatar is designed meticulously to equip professionals with the essential skills needed to enhance stakeholder engagement and drive value in IT service management. Through training, participants will be able to understand the concepts and processes that facilitate effective engagement with various stakeholders including clients, partners, and users. Some of the key concepts that are taught in the course include value co-creation, relationship management, and stakeholder mapping. It focuses heavily on practical approaches to identifying and fulfilling stakeholders’ requirements, aligning service provision with business goals, and increasing overall satisfaction. The participants will be able to understand how to deal with stakeholders and achieve valuable outcomes with the help of ITIL 4 practices.
The practical aspect of the course will be focused on the participants’ ability to use ITIL 4 strategies in different situations. Also, the course provides guidance on how to adapt ITIL processes to specific organizational environments, ensuring that the fixes are relevant and effective.
Upon completion of the course, the participants will be in a position to demonstrate their capacity to apply IT service management to create stakeholder value, which will enhance their career prospects. Besides enhancing the students’ employability, this course contributes to the success of organizations by enhancing the relations with the stakeholders and providing measurable improvements in the quality of services.
Loading...
Course Objectives
Upon completing the course, learners will:
- Recognize the fundamentals of value co-creation and stakeholder engagement as they relate to the ITIL 4 framework.
- To effectively align IT services, develop your skills in mapping and analyzing stakeholder needs and expectations.
- Acquire skills in handling and strengthening connections with stakeholders to increase contentment and allegiance.
- Utilize ITIL 4 techniques to find ways to meet business objectives and provide stakeholders with more value.
- Learn how to modify ITIL 4 practices to meet stakeholder needs and particular organizational contexts.
- Examine methods for gauging and assessing stakeholder participation and the effect of IT services on business results.
- Learn how to handle stakeholder feedback and use it to propel service delivery's continuous improvement.
- Recognize the importance of communication in establishing and preserving solid stakeholder relationships.
- Gain experience creating and implementing service solutions that meet the needs of stakeholders and promote value creation.
- Applying useful strategies to stakeholder value management will help you get ready for advanced positions in IT service management.
Audience
- Business Analysts
- Service Delivery Managers
- Customer Experience Managers
- IT Professionals
- Process Improvement Specialists
- IT Service Managers
- IT Consultants
- Project Managers
- Service Desk Managers
- Operations Managers
Prerequisite
- While not mandatory, it is ideal for candidates to have at least two years of professional experience in IT Service Management.
Course Outline
Designing Customer Journeys
- Understand the concept of the customer journey and its impact on service delivery.
- Learn effective methods for designing and continually improving customer journeys to enhance user experience.
Targeting Markets and Stakeholders
- Comprehend the characteristics and dynamics of different markets.
- Explore various marketing activities and techniques to engage target audiences.
- Describe customer needs accurately and recognize the internal and external factors that influence these needs.
- Identify relevant service providers and clearly explain their value propositions to stakeholders.
Fostering Stakeholder Relationships
- Understand the concepts of mutual readiness and maturity in stakeholder relationships.
- Learn about different types of supplier and partner relationships and how to manage them effectively.
- Develop strategies for building and nurturing strong customer relationships.
- Analyze customer needs and apply insights to strengthen relationships.
- Use communication and collaboration techniques to enhance stakeholder engagement.
- Apply the "Relationship Management" practice to foster and maintain productive relationships.
- Utilize the "Supplier Management" practice to manage supplier and partner relationships effectively.
Shaping Demand and Defining Service Offerings
- Understand methods for designing digital service experiences based on value-driven, data-driven, and user-centered service design principles.
- Explore approaches for selling and obtaining service offerings to meet market demands.
- Learn how to capture, influence, and manage demand and opportunities for services.
- Collect, specify, and prioritize requirements from a diverse range of stakeholders.
- Apply the "Business Analysis" practice to support effective requirement management and service design.
Aligning Expectations and Agreeing on Service Details
- Plan effectively for value co-creation to align stakeholder expectations.
- Negotiate and agree on service utility, warranty, and experience details.
- Use the "Service Level Management" practice to manage and align service expectations effectively.
Onboarding and Offboarding Customers and Users
- Understand key activities involved in transitioning, onboarding, and offboarding customers and users.
- Develop strategies for relating to users and fostering positive relationships.
- Manage user authorization and entitlement to services effectively.
- Explore approaches for mutual enhancement of capabilities between customers, users, and service providers.
- Prepare comprehensive onboarding and offboarding plans.
- Develop user engagement and delivery channels to support effective service delivery.
- Apply the "Service Catalogue Management" practice to offer and manage user services.
- Use the "Service Desk" practice to facilitate user engagement and support.
Ensuring Continual Value Co-Creation
- Understand how users can request services and the processes involved.
- Learn methods for triaging user requests and prioritizing responses.
- Explore the concept of user communities and their role in service provision.
- Use methods for encouraging and managing customer and user feedback effectively.
- Foster a service-oriented mindset, including attitude, behavior, and culture.
- Apply various approaches to provide user services and address customer needs.
- Address customer and user 'moments of truth' to enhance service delivery.
- Use the "Service Request Management" practice to support effective service usage and management.
Realizing and Validating Service Value
- Understand methods for measuring service usage, customer experience, and satisfaction.
- Explore different charging mechanisms and their implications for service value.
- Assess the realization of service value and its impact on stakeholders.
- Prepare for evaluating and improving the customer journey to enhance service delivery.
- Apply the "Portfolio Management" practice to support the realization of service value and alignment with business objectives.
About The Certification
The ITIL 4 Managing Professional (MP) is a qualification in Qatar for IT workers who work in technology and digital contexts. It combines knowledge from four modules: CDS; DSV; HVIT; and DPI. This certification is more about the ‘how to’ and the ‘nuts and bolts’ of managing effective IT-enabled services, teams and processes. The ITIL 4 MP certification empowers the professionals to comprehend and coordinate the IT service delivery and its connection with the business requirements. This is especially so for those who have aspirations of career advancement in IT service management.
About The Exam :
| Aspect | Details |
| Duration | 90 minutes |
| Number of Questions | 40 |
| Passing Score | 70% |
| Delivery | Web-based, closed book, no external assistance |
| Retake Fee | $50 |
Choose Your Preferred Mode
Online Training
- Instructor led Online Training
- Quality Ensured training Material
- 24*7 leaner assistance and support
- Experienced Trainers
Corporate Training
- Customized Training across Various Domains
- Instructor Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is the ITIL 4 Specialist: Drive Stakeholder Value course in Qatar?
Improving abilities in customer understanding, stakeholder relationship management, and value delivery through IT services are the main goals of the ITIL 4 Specialist: Drive Stakeholder Value course. Topics like demand shaping, service value realization, and stakeholder engagement are covered.
Who should take this course?
Participants in stakeholder relationship management and IT service delivery, such as IT professionals, service managers, and business analysts, will find this course to be very beneficial. This is especially beneficial for individuals seeking to enhance their comprehension of ITIL procedures and boost involvement from stakeholders.
What are the prerequisites for this course?
You must have the ITIL 4 Foundation Certification as a prerequisite. For a better understanding of the course material, candidates with at least two years of professional experience in IT service management are advised, though it is not required.
What will I learn from this course?
You will gain knowledge on how to create and enhance customer journeys, effectively target markets and stakeholders, cultivate strong relationships with stakeholders, define service offerings and shape demand, manage customer and user onboarding and offboarding, and align expectations.
How is the course delivered?
You can choose to receive the course virtually or in person, based on your schedule and preferences. Vinsys provides adjustable options to suit a range of schedules and learning preferences.
What is the duration of the course?
The duration of the course is 3-days.
Is there an exam associated with this course?
Yes, there is a test to determine how well you understand and know the material covered in the course. The ITIL 4 Specialist: Drive Stakeholder Value certification can only be obtained by passing the exam.
How can I prepare for the exam?
Exam practice, attending training sessions, and reading the course materials are all part of preparation. To help you successfully prepare for the certification exam, Vinsys offers a wealth of resources and support.
What are the benefits of obtaining this certification?
Stakeholder relationships and value creation via IT services are demonstrated by obtaining the ITIL 4 Specialist: Drive Stakeholder Value certification. It validates your proficiency with ITIL procedures and helps you develop professionally.
Why choose Vinsys for this course?
Selecting Vinsys for this course ensures that you will receive excellent instruction from knowledgeable instructors with years of experience in the field. In addition to providing a variety of flexible learning options, such as virtual and in-person classes, Vinsys also offers extensive support and resources to ensure your success. Furthermore, Vinsys's extensive global reach and opulent training facilities in strategic locations augment your educational journey.
Why Vinsys
Seasoned Instructors
Official Vendor Partnerships
Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
Customizable Blended Learning Options
Reviews
Vinsys provided a comprehensive and well-organized ITIL 4 Specialist: Drive Stakeholder Value course in Qatar. The course material was applicable and useful, and it covered important facets of stakeholder management and value creation in IT services. The practical approach and the chance to interact with seasoned professionals improved my educational experience. With the knowledge and abilities I acquired from this course, I am now better equipped to satisfy the demands of my stakeholders and enhance service quality within my company. To anyone looking to improve their ITIL knowledge and encourage stakeholder success, I heartily recommend this course.
Oscar TandiProgram Manager || ITIL®, CSM®
My professional path was completely altered when I enrolled in Vinsys' ITIL 4 Specialist: Drive Stakeholder Value course. Deep understanding of managing stakeholder relationships and coordinating IT services with business goals was imparted during the training. Complex concepts were made simpler to understand and apply by the trainers' expert guidance and hands-on exercises. My observations of stakeholder satisfaction and overall service effectiveness have improved significantly since finishing the course. For my professional development, Vinsys provided an excellent learning opportunity that has been very beneficial.
Siddharth SinghProject Management, Business and Process Consultant Specialist
Enrolling in Vinsys' ITIL 4 Specialist: Drive Stakeholder Value course was a great move for my career development. The course's emphasis on value creation and stakeholder engagement was exactly what I needed to advance my abilities. The course materials were thorough and useful, and the trainers were extremely knowledgeable. I now know more clearly how to better manage stakeholder relationships and match IT services with business objectives. My approach to IT service management has already significantly changed as a result of this training. Highly recommended!
Sachin DevanpalliTeam Leader at Maersk Global Service Centres
Vinsys offered an excellent course called ITIL 4 Specialist: Drive Stakeholder Value. The course offered insightful information on managing stakeholder expectations and creating customer journeys. The learning process was interesting and useful because of the practical approach and real-world examples. My role's service delivery and stakeholder interactions have greatly benefited from the skills I've picked up. I now have the skills necessary to succeed in IT service management thanks to Vinsys's first-rate training. I would unquestionably advise other professionals wishing to advance their skills to take this course.
Hitesh KasaraAds Team Manager at Amazon
X
Select Language
X
Select Country
X
ENQUIRE NOW