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ISO/IEC 20000 Foundation Certification Training
This course about the ISO/IEC 20000 Foundation program includes the basic elements of the Service Management System (SMS) in compliance with the ISO/IEC 20000 standards. It covers different modules of ITSMS and also focuses on ITSMS procedures, policies, performance measurements, continual improv
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ISO 20000 Foundation Training Course
ISO/IEC 20000 is an entry-level certification that introduces candidates to the international standards for IT Service Management (ITSM). The certification provides an in-depth understanding of the implementation process of an effective Service Management system that is essentially required to deliver high-Quality IT services.
Vinsys prepares professionals with the knowledge and practical skills needed to crack the ISO 20000 Foundation certification exam provided by PeopleCert. This includes basic principles and core elements of the ISO/IEC 20000 standard for ITSM along with practical exercises and training from expert trainers. The ISO/IEC 20000 Foundation training program is designed to achieve excellence to clear the certification exam in the first attempt and apply the acquired skills for organizational benefits.
The ISO/IEC 20000 Foundation Training is adopted by many organizations as it enables them to identify control risks and achieve business goals effectively. Organizations constantly require certified professionals who can justify the position requirements and perform aptly while conforming to the standards and guidelines laid by ISO/IEC 20000.
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Course Objectives
After completing this ISO/IEC 20000 Foundation Training Program, learners will be able to:
- Understand the code of practice for IT Service Management
- Identify the correlation between ISO/IEC 20000 and other related standards as well as frameworks
- Define the approaches, techniques, and methods used for management and implementation of an ISMS
- Know the purpose of internal as well as external audits, associated terminology, and operations
- Understand the requirements of ITSMS and the Plan, Do, Check, Act (PDCA) cycle
- Learn how to assess, review, and perform an internal audit of IT Service Management Systems in an organizational environment
Audience
This course intends to benefit individuals who:
- Work in the field of IT Service Management
- Wish to gain in-depth knowledge about the ITSMS processes
- Are interested in pursuing a career in ITSM
Eligibility Criteria
There are no prerequisites for taking the ISO/IEC 20000 Foundation Course.
Course Outline
Introduction to IT Service Management:
- Fundamentals of IT service management.
- What is service management system and how it can be managed?
- Benefits of ITSMS
- Framework of ITSMS
- Core concepts of IT Service Management
Service Management System (SMS)
- Introduction to Management Systems
- Understanding the service management boundary and determining the scope of the IT service management system
- IT service management system process areas
- Policy
- Organizational roles, responsibilities, and authorities
- Planning for the service management system
- Service catalog and list of services
- Risk management of services
- Service management plan and the requirements.
- Core concepts of the Service Management System (SMS)
Service Design and Transition:
- Budgeting and accounting for services
- Resources management
- Risk assessment for services
- Service reporting
- Documents and records supporting the Implementation of ITSM
- Supplier management process
- Service level management Understanding the service management boundary and determining the scope of the IT service management system
- IT service management system process areas
Service delivery processes and their relationships:
- The service delivery processes and their relationships
- Service level management
- Service reporting
- Service Continuity and availability management
- Budgeting and Accounting for services
- Capacity management
- Information security management
Relationship processes and their relationships:
- The relationship processes and their relationships (Business relationship management, Supplier management).
Resolution processes and their relationships:
- The resolution processes and their relationships (Incident and service request management, Problem management).
Control processes and their relationships:
The control processes and their relationships (Change management, configuration management, release and deployment management
About The Examination
Exam Pattern: Objective testing
No. of Questions: 8 questions - 10 question items per question, each worth one mark
Passing Criteria: 44 marks or more required to pass (out of 80 available) - 55%
Exam Duration: Two-and-a-half hours (150 minutes) duration, no additional reading time
Exam Type: Open book exam
CERTIFICATION
The ISO/IEC Certification can be achieved after clearing the certification exam and does not expire.
Choose Your Preferred Mode
ONLINE TRAINING
- 5 days Instructor led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 Leaner Assistance And Support
CORPORATE TRAINING
- Customized Training Across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
Why Choose Vinsys as a Training Partner?
Vinsys equips highly professional, expert faculty for ISO courses and pairs it with fully-functional training labs, innovative training methodologies and flexible schedules in order to provide maximum training satisfaction to students. With more than 20 years in the training field, our entire team has developed innovative ideas and expertise in delivering course content efficiently that focuses highly on practical skill development.
Key features of our training include:
- Real-world examples
- Skill-based learning
- Highly interactive sessions
- Flexible training hours
- Accredited course material
- 98% course satisfaction
- Post-training assistance
- Complete exam preparation guidance
- Extensive hands-on for practical training
Why Vinsys
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Reviews
Being an IT Service Manager, I wanted to know as much as I could about the field. Hence, I went to Vinsys and enrolled in their ISO/IEC 200000 Foundation Training Program. The program has really helped me and I was able to get back to work and put in all the knowledge that I knew.
Pravin PawarManager
Vinsys has a great team and trainers for delivering ISO training. I am satisfied with the training content, delivery style and practice tests conducted that prepared me well for the certification exam.
Shashikant YadavSenior Engineer
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