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ITIL® 4 Foundation Certification Training in Saudi Arabia
ITIL Foundation Certification
The ITIL, or Information Technology Infrastructure Library, is an organization of guidelines and practices for managing IT services. It strongly emphasizes aligning IT offerings with business needs to turn IT departments from being support functions to strategic
ITIL
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ITIL Foundation Certification in Saudi Arabia Overview
The Vinsys ITIL 4 Foundation Certification Course Training covers several significant topics, such as how modern IT and digital service organizations operate, how the value streams increase productivity, how cultural and behavioral principles guide work that could benefit the entire organization, and how to use commonly used service management concepts and terminology. Through our IT Infrastructure Library 4 Certification training, individuals and corporate professionals can obtain ITIL certification in Saudi Arabia and apply the skills and knowledge of the ITIL 4 Foundation Certification to daily work. IT professionals who wish to align their skills with industry standards and support their organizations service management ambitions may find this certification useful.
Learners will investigate critical ideas in the course, such as value co-creation, service relationships, and the foundations of intelligent service management. The course aims to help learners comprehend the four facets of service management, the ITIL service value system, and the need for continuous improvement. Through case study involvement, learners will witness how ITIL ideas are applied in real-world scenarios. In addition, the course gets students ready for the ITIL 4 Foundation exam, which, upon passing, validates their comprehension of the framework. To gain a comprehensive understanding of ITIL Certification practices and principles and enhance your IT service management skills, enroll in Vinsys IT Infrastructure Library Certification in Saudi Arabia.
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COURSE OBJECTIVES
The successful completion of the Information Technology Infrastructure Library® 4 Foundation course will equip you with the following:
- Understand the foundations of IT service management and how modern ITSM practices are advanced by Information Technology Infrastructure Library 4.
- Identify the components of the ITIL® 4 service value system, including the service value chain and guiding principles.
- Recognize the importance of working together to create value for the company using IT-enabled products and services.
- Acknowledge the significance of each of the four service management facets in delivering effective IT services.
- Enhance service management processes in real-world contexts by applying the seven ITIL® guiding principles.
- Learn how service management is encouraged to improve under the continuous improvement paradigm continuously.
- Gain knowledge of ITIL® procedures, which strongly emphasize change control, continuous improvement, and incident, problem, and service request management.
- Describe how the service desk and service level management contribute to maintaining customer satisfaction and service quality.
- Examine the objectives and components of various ITIL® practices and how they improve an organization's overall service management capability.
- Provide a structure and categories of questions for the Information Technology Infrastructure Library Foundation certification examination.
Audience
There are several learner categories for whom this course is designed. It doesn't matter how competent the participants are. Nonetheless, the following is the intended audience.
- Those who want to understand the fundamentals of IT and digital service delivery.
- Those ready to help companies embrace the new culture of service management.
- Professionals looking to start using Information Technology Infrastructure Library 4 Certification or refresh their knowledge of ITIL.
- IT managers, IT architects, IT leaders, application developers, business process analyzers, network operators, and support personnel are examples of information technology professionals.
- Those seeking to complete their ITIL 4 Foundation certification.
Eligibility Criteria
Candidates are not required to apply for the ITIL 4 Foundation Course. This training is open to anyone who wants to learn about ITSM best practices. Both IT professionals and non-professionals can significantly benefit from it.
Course Outline
Module 01- Basic Concepts of Service Management
- ITIL: What is it?
- What is the ITIL's history?
- The ideas behind a service
- Management of services and services
- Results and products
- Risks and expenses
- Value, utility, and warranty
- Establishments
- Customers, clients, and patrons
- Sponsors
- Services Provided
- Relationship management services
- Supply of services Consumption of services
- Procedures and techniques for service management
- Practice 1: Fundamental ideas in service relationship management
Module 2: The Four Dimensions of Service Management
- People and Organizations
- Data and technology
- Suppliers and Partners
- Processes and value streams
- Task 2: Recognising the four aspects of service management
Module 3: Guiding Principles of Service Management
- Recognising and applying the guiding concepts
- Concentrate on value
- Beginning at where you are
- Make incremental progress via feedback
- Work together and raise awareness
- Consider and approach tasks holistically
- Make it straightforward and valuable.
- Enhance and mechanize
- Exercise 3: Recognising the fundamental ideas behind service management
Module 4: The Service Value System and Service Value Chain
- The system of values for services
- The value chain for services
- Activities in the service value chain
- Planning/Improving/Engaging
- Developing and altering
- Acquiring and constructing
- Supplying and aiding
Module 5: The General Management Practices
- The standard procedures for management
- Constant development
- The model of continuous improvement
- Management of information security
- Relationship supervision
- Management of suppliers
- Exercise 5: The registry for constant improvement
Module 6: The Goals of Information Technology Infrastructure Library 4 Certification Procedures
- Management of information security
- Management of relationships, suppliers, and availability
- Performance and capacity management
- Asset management for IT
- Management of service continuity
- Observation and event coordination
- Control of releases
- Management of service settings
- Deployment oversight
- Ongoing development
- Problem/incident management
- Management of service requests
- Service Desk and Service Level Control
Module 7: Explain ITIL Terminologies
- Accessible
- Technological resource
- Situation
- A component in the configuration
- Modify
- Event/Issue
- Error known
- Seven ITIL procedures
Module 8: Describe in detail ITIL practices and their place in the service value chain
- The models of continuous improvement
- Modify the control
- Problem/incident management
- Management of service requests
- Service Desk and Service Level Control.
Define ITIL Terms
- Availability.
- IT asset.
- Event.
- Configuration item.
- Change.
- Incident/Problem.
- Known error.
- 7 ITIL practices.
Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain
- The continual improvement models.
- Change control.
- Incident/Problem management.
- Service request management.
- Service Desk/Service Level management.
About The Examination
Candidates must pass the 40-question, multiple-choice ITIL® 4 Foundation Exam to receive the certification. To pass, you have to receive at least 26 out of 40 possible points, or 65%. The exam lasts sixty minutes and is administered as a closed-book evaluation to ascertain applicants' thorough comprehension and familiarity with ITIL principles within the allotted period. This test framework aims to determine whether candidates are prepared to use IT service management best practices in real-world situations by measuring and validating their expertise in the core areas of ITIL 4.
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
Online Training
- Real-time active participation is encouraged in interactive online learning settings.
- Flexible scheduling options to satisfy a variety of learners' needs.
- Online learning tools that are simple to access for instruction.
- Knowledgeable advice from seasoned business professionals.
CORPORATE TRAINING
- Interact with multimedia content and gain greater control over your information intake.
- Takes into account a range of learning preferences and ensures that each student receives knowledge most appropriately.
- Ability to review videos later, allowing learners to understand ideas better.
- Interactive online learning environments promote active engagement in real-time.
FAQ’s
What is the framework for ITIL® 4?
ITIL is an acronym for Information Technology Infrastructure Library. It is a set of best practices responsible for successful IT Service Management. With businesses utilizing the power of IT extensively, the role of ITIL started gaining more weightage and the technology looked forward to a universal set of practices and framework that laid the foundation of secure, reliable, flexible and scalable IT environment.
What are the benefits of finishing the ITIL® 4 Foundation Course?
Increases opportunities for IT professional development, improves understanding of IT service management, enhances work performance, gains international recognition, and provides a strong foundation for ITIL 4 certification.
Are there any requirements for the ITIL® 4 Foundation Certification Training?
Official prerequisites for this ITIL 4 Foundation Training are not available.
What does the ITIL® 4 Foundation Course include?
After completing the ITIL® 4 Foundation Course, participants will get a certificate, a digital delegate pack with course-related notes, and two days of intensive instruction from our experienced trainers.
What is the duration of the ITIL®4 Foundation Certification Course?
Learners in this ITIL® 4 Foundation Course participate in one day of rigorous instruction covering various course topics.
Will I receive certification upon completion of this ITIL 4 Foundation Course?
After completing this ITIL 4 Foundation Training, learners will receive a certificate. This certification confirms that you understand the ITIL framework and can use its principles to improve IT service management.
Is it really worth it to do the ITIL 4 Foundation Training?
The ITIL 4 Foundation Course is helpful for people who wish to specialize in IT service management since it improves job prospects and the operational effectiveness of the IT framework.
Why should I choose The Vinsys over the other options?
Vinsys is a well-known training service that stands out for having a wide range of courses, qualified instructors, adaptable learning styles, and industry recognition. It's a reliable option for those seeking the ITIL® 4 Foundation Certification.
Who will instruct me?
Vinsys ensures that the trainers working on their behalf have extensive expertise and solid academic credentials, making them deserving of trust for professional certification training because it is a trusted training partner for significant organizations. We acknowledge the worries of the students and designate the most knowledgeable corporate trainers with enough work experience with the technology to give the learners helpful knowledge.
What about the ITIL exam passing score?
26 out of 40 points, or 65%.
Who will be my trainers?
Vinsys is a reliable training partner for corporate giants and therefore ensures that the trainers who represent them are well-experienced and possess excellent academic qualifications to be trusted upon for professional certification training. We understand the learners’ concerns and appoint the best of the corporate trainers who have spent sufficient time working on the technology themselves so that they impart practical knowledge to the students.
Why choose Vinsys as your learning partner?
ITIL 4 training at Vinsys is highly regarded with hi-tech training sanitized facilities and well-experienced staff. Vinsys records the highest percentage of students passing in the first attempt for the ITIL course.
- AXELOS approved course material
- Post-training support
- Complete exam preparation guidance
- Professional career consultation
What if you are already ITIL 3 Certified?
Candidates who are ITIL 3 Certified professionals are assigned credit values based on the ITIL content to contribute to your further ITIL professional education. ITIL 3 certified professionals will be eligible for ITIL 4 Transition Module which aims to hasten the adoption to the changes to the new release and provides candidates with an updated ITIL Managing Professional (MP) designation.
Apply for the ITIL 4 Transition Module here.
Explain ITIL Certification Versions & Levels in details?
ITIL 4, the latest version of ITIL was released in February 2019, the first major update since 2007. ITIL v3 was the initial ITIL version.
ITIL v3 Levels - Before the ITIL 4 update, ITIL v3 had 5 levels:
- Foundation
- Practitioner
- Intermediate
- Expert
- Master
Now, ITIL 4 has only 4 levels:
- Foundation
- Managing Professional
- Strategic Leader
- Master
The ITIL 4 levels offer a more flexible approach and is proven to be lot more practical, flexible and relevant in today’s modernized, tech-enabled world. Its models and methodologies are aligned with the latest innovations in the corporate sector and enables faster adoption of methods that can be applied across different domains.
Hence the ITIL 4 Certification adds more value to the professionals who are already ITIL v3 certified. After completing the ITIL 4 Foundation course, candidates become eligible to apply for ITIL 4 Managing Professional course.
What is the cost of ITIL v4 Certification Cost?
For the best offers, please contact us on enquiry@vinsys.com
What's the ITIL 4 Foundation Exam Format?
A 60-minutes-long exam with 40 multiple-choice questions.
How About the ITIL Exam Passing Score?
65% (26 out of 40 marks).
Is it Necessary to Take the ITIL 4 Foundation Exam from a Specific Location or ITIL Exam Center?
No, you may use PeopleCert Online Proctoring and take the exam from the comfort of any location of your choice.
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