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ITIL® 4 Specialist Create, Deliver & Support (CDS) Certification Training in Saudi Arabia
ITIL® CDS Training
Taking the two-day (16-hour) advanced-level ITIL® 4 Specialist: Create, Deliver, and Support (CDS) course in Saudi Arabia is the first step towards earning the ITIL Managing Professional certificate. Its primary goal is integrating diverse value streams and activities to develop, produce, and
ITIL
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The most recent material increases learner engagement, and you are kept up to date by a fantastic team.
Overview: ITIL® CDS Training Certification in Saudi Arabia
Concerning modern enterprise challenges such as managing multiple suppliers, modernizing team culture, and outsourcing work, the goal of the ITIL 4 Specialist: Create, Deliver, and Support (CDS) course in Saudi Arabia is to provide a thorough framework that goes deeper into the ideas covered in the ITIL 4 Foundation. The course will address the challenges of integrating information technology to speed up production and service delivery, including advanced analytics, robotic process automation, and artificial intelligence. Value stream creation and mapping, shifting-left job prioritization, and optimizing service delivery by considering commercial and sourcing models are all covered in the program. This course aims to streamline IT services for dependable, efficient management using ITIL 4 CDS Certification.
Upon completing the training programme, learners will better understand advanced service management techniques that support both customer satisfaction and business success. Organizations can better create, provide, and maintain IT services with a solid understanding of best practices for management. This leads to increased customer satisfaction, productivity, and service delivery. Embark on a transformative educational journey with Vinsys. You can strengthen organizational capacities and ensure that your teams are ready to lead innovation and success in the rapidly evolving IT service management landscape with expertly delivered ITIL CDS Certification training.
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Course Objectives
The successful completion of the ITIL ® 4 Specialist: Create, Deliver, and Support (CDS) course will equip you with the following:
- Understand how different organizational structures affect the provision of services and support.
- Encourage teamwork and a mindset of constant improvement to foster interaction and increase customer service procedures.
- Improve service relationship management by focusing on your customers' needs and using effective communication strategies.
- Expertise in workforce planning and employee satisfaction management is necessary for creating effective service management teams.
- Acquire the ability to leverage advanced analytics, integration, and data exchange to inform service decision-making.
- Look at ways to use robotic process automation and artificial intelligence to improve service efficiency.
- Learn the principles of continuous deployment and integration (CI/CD) to deliver dependable and efficient service.
- Enhance service creation, delivery, and support by being aware of the structure and design of value streams.
- Finding and fixing process inefficiencies in service management can be accomplished through value stream mapping.
- Prioritise tasks, address backlogs and queues and apply the shift-left tactic to help frontline staff handle their workload effectively.
- Identify different sourcing models and service integration management for strategic sourcing, and when deciding between building and buying, make an informed choice.
Audience
This course is intended for several learner types. The participants' level of competence is irrelevant. However, the target audience is as follows.
- Supervisors and developers of development
- Supervisors of Network Systems Administrators and IT Operations
- Managers of service desks
- Managers of problems and incidents
- Managers of changes and releases
- Managers of Infrastructure Operations Engineers and Service Transitions
- Supervisors of Difficulties and Accessibility
- Engineers offering guidance and assistance
- Experts in Data Centre Assistance
- IT coordinators
Eligibility Criteria
The following are the minimal requirements to make sure you are ready for the ITIL® 4 Specialist Create, Deliver, and Support course and can get the most out of the material covered:
- You should be well-versed in the ITIL framework and have passed the ITIL 4 Foundation exam.
- You ought to be familiar with the foundations of ITSM and the techniques IT companies employ to deliver services.
- Although it's unnecessary, having practical experience with IT services will help you relate the concepts to realistic scenarios.
- A proactive attitude towards learning and the ability to adapt to new practices and techniques.
- Because the course covers topics related to team culture and successful communication, it is beneficial to have a basic understanding of interpersonal and communication skills.
Course Outline
Module 01- Culture and Organisation
- Organisational Frameworks
- Team Culture: Ongoing Development
- Collaborative Culture
- A Customer-First Mentality
- Effective Communication
Module 2: Effective Teams
- Integration and cooperation within the team
- Planning for the workforce using results-based measurement and reporting
- The ongoing improvement culture
- Competencies, Roles, and Capabilities
- Planning of the Workforce
- Management of Employee Satisfaction
- Measuring and Reporting Based on Results
Module 3: Using Information Technology to Develop, Provide, and Maintain Services
- Data Sharing and Integration
- Workflow, Collaboration, and Advanced Analytics Reporting
- Automation of Robotic Processes
- Machine learning and artificial intelligence
- Information Model for CI/CD
Module 4: Value Stream
- The Structure of a Value Stream
- How to Create a Value Stream
- Stream Mapping Value
Module 5: User Support's Value Streams
- Approaches that Support a Value Stream for User Support
- Using a Value Stream to Deliver User Assistance
- Issue Resolution Problem Handling Help Desk Incident Handling
- Information Administration
- Managerial Service Levels
- Event Planning and Monitoring
Module 6: Be Able to Develop, Provide, and Support Services
- Controlling the Task
- Alternatives for Providing Services
About The Examination
Forty multiple-choice, closed-book questions are in the 90-minute ITIL 4 Specialist: Create, Deliver, and Support test. To pass, you must correctly answer at least 70% of the questions. The 2019 criteria include the ITIL 4 best practice service value system, around which the course is built. The examination will cover the following topics: software development, software management, service design, performance and quality of service, and improvement. The course includes twenty PDUs for self-paced learning, two simulation tests, and simulation test papers for self-evaluation. You will receive an exam voucher as part of the course, and you can schedule the exam via PeopleCert.
Mr. Prasad Lele
IT Governance & ITSM consultant
Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation
Course Advisor
- Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
- He has trained more than 2000 professionals on various best practices & frameworks.
- He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
- Prasad possesses a good understanding of assessing various IT processes against industry best practices.
- He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.
Choose Your Preferred Mode
Online Training
- Offer blended learning programs, video-based learning, and interactive learning tracks.
- Delivers an entirely automated gateway that integrates with your learning protocols and process that is simple.
- Get comprehensive coaching for educators, ensuring optimal performance every time.
- Get a range of courseware to always find something to suit your needs.
Corporate Training
- Participate in multimedia material to get more control over the information that you engage in.
- Takes into account different learning styles and ensures that every learner receives the necessary knowledge.
- Provides short, universally accessible educational information bits.
- Learning management systems allow you an excellent level of flexibility and customization.
FAQ’s
What prerequisites must be met?
To attend, you need to have your ITIL® 4 Foundation certification.
Who should sign up for this course?
ITSM professionals who oversee digital and IT-enabled products and services from start to finish are the target audience for this course.
Do you help out with the training?
Prior to, during, and following the course, we can provide phone and email assistance.
What is the duration of ITIL® 4 Specialist CDS certification course in Saudi Arabia?
This is a two-day training session.
What is the ITIL® 4 Specialist CDS certification?
This certification is intended for those who oversee end-to-end delivery. This advanced certification aids students in understanding concepts developed for modern company operations, where organizations want to balance a stable IT service management system with satisfied customers. With the help of this certification, applicants can better grasp what steps to take in what situations to follow ITSM best practices.
What is the passing score for the ITIL® CDS certification exam in Saudi Arabia?
To become an ITIL CDS certified professional in Saudi Arabia, candidates must pass the ITIL Create, Deliver, and Support test with a score of at least 70%.
What are the benefits of the ITIL® 4 CDS certification from a professional standpoint?
Professionals with ITIL CDS certifications have more significant opportunities, a better reputation, and job prospects than their non-certified counterparts. It also confirms that you are competent in creating, delivering, and maintaining value streams utilizing ITSM best practices. Moreover, this certification is required to take the ITIL 4 Managing Professional exam.
Will I obtain a certificate upon completion of this course?
Yes, we will provide you with a certificate of course completion after you pass the certification exam administered at the program's end.
Why should I enroll in Vinsys' ITIL CDS training course?
Vinsys is dedicated to providing prospective candidates with the necessary training, certification, and education while ensuring they have practical experience through in-depth, hands-on instruction. Our goal is to assist applicants in understanding the concepts and getting ready for potential scenarios. Our well-established protocols and highly qualified instructors guarantee your success on the certification test.
How are the ITIL® 4 CDS examinations structured?
When you've completed the 16 hours of CDS training, the relevant ATOs will give you the ITIL® 4 CDS exam. Below is the format of the ITIL 4 CDS exam:
• There are 40 questions overall.
• Exam duration: 90 minutes
• Exam format: multiple-choice, closed-book
• Satisfactory criteria: 70% (28 correct answers out of 40 questions).
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