Customer Service Certification Training

A sustained business growth necessitates not only the creation of a solid customer base, but also retention of existing customers and winning new ones. Consequently, an effective customer service strategy attends to the relevance of customer feedback and after-sales support. Particularly in today’s era of social media, your competitors are barely at an arm’s length from your existing and/or prospective client(s). Our training program on customer service skills will rejuvenate your Sales Process Engineering and give a boost to the productivity of your sales team. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

If you really want to gain competitive advantage from customer service, then Customer Experience Management is a key factor to be considered. Customer Experience Management encompasses the complete process starting from the customer interaction with your organisation’s point of contact and how the customer has felt and perceived the interaction – before sales, during support and after sales. Our training program demonstrates the methods to bring about the most positive and effective customer experience leading to well-established rapport with customers and winning customer loyalty. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Customer interview is the most effective method for obtaining authentic information and real-time mapping of customers’ expectations from a product or service. A meticulously designed interview will enable your sales force to delve deep into the customers’ mindset and perceptions and these inputs can bring about soaring value addition in the entire process of continuous improvement leading to higher sales. Our training program on “Interviewing Customers” gives the candidates chapter and verse on various steps involved at various stages of preparing highly informative interviews. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements. 

Based on the saying “Customer is the king”, the principle of customer centricity forms the crux of an accomplished customer service. In addition to that, a customer centric approach forms an integral part of value chain by defining the customer as the outset of a value chain. It must also be remembered in this regard that similar to external customers, gratification of internal customers (your team members, colleagues from other departments) is just as crucial for business success. Our training focuses on various methods for implanting customer centricity in your daily business operations. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Being content with providing a good customer service is a clear indication of an organisation’s minimalistic approach. If you really want to use customer service as a factor contributing to competitive advantage, then you ought to be excellent in providing service to your customers. For achieving excellence in customer service, each and every customer interaction with your organisation has to be a gratifying, meaningful and worthwhile experience for the customer. Get initiated and proficient in process of upscaling your customer service to unmatched levels. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Any business, organisation or company is an apparatus of multitude of interdependent departments and teams. The front line employees dealing with external customers (buyers and/or consumers of your goods and services) rely big time on them while fulfilling their role. Any friction or lack of coordination amongst teams can lead to serious business perils. An effective countermeasure for this is to acknowledge the significance of your company’s internal customers (your team members, colleagues from other departments). Our training on “Internal Customer Service” emphasises on dealing with fellow colleagues with same courtesy, empathy and patience exhibited while interacting with external customers. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

Customer Relationship Management is a comprehensive topic covering the theories, principles, guidelines, and practices adhered to by an organisation while interacting with its existing and reaching out to its potential customers. It includes several aspects like customer centricity, customer experience, and customer satisfaction and their synergy for bringing about sales optimisation. Our training on Customer Relationship Management also focuses on enabling the sales force/ management on handling tight spots while dealing with customers and to stand their ground in the event of any untoward customer interaction. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.

There is hardly any bit of exaggeration in the saying “Customer is the king”; happier a client better the sales, a client dissatisfied an opportunity lost. Customer satisfaction (CSAT) is not only an objective sought by the front line and customer support executives, but it is also a crucial factor in the overall performance of an organisation. CSAT is the key factor in curtailing customer churn rate and fostering customer retention, creating loyal customers and brand promotion by customers. Our training throws light on various aspects of customer service quality, which will help in achieving and increasing CSAT. This program can be customised to accommodate a variety of goals, depths, and competencies depending on your requirements.