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Microsoft Dynamics 365 Fundamentals CRM (MB-910T00) Certification Training
Be Able to Earn Your Dynamics 365 Badge!
Are you looking to begin your Dynamics 365 journey and don’t know where to start? Microsoft Dynamics 365 Fundamentals (CRM) is here for you to develop knowledge of one or more Dynamics 365 applications. You will learn about how customers pe
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Microsoft Dynamics 365 Fundamentals (CRM)
Hands-on Training Experience
Microsoft Certified Trainers
Microsoft Official Curriculum
MB-910T00: Microsoft D1namics 365 Fundamentals (CRM) Course Overview
Microsoft Dynamics 365 Fundamentals (CRM) is a 01-day course consisting of 06 modules. After enrolling in this course, you will learn about customer engagement, Dynamics 365 sales, customer engagement apps, dynamics 365 field service, Dynamics 365 marketing, and Dynamics 365 customer service through expert-led sessions. The course aims to help you use Dynamics 365 project operations efficiently and take action per the best working requirement of Dynamics 365. If you think lectures are not enough for you, then instructor-led training will empower the scenarios with hands-on experience to educate you efficiently.
- Individual
- Business
Course Objectives
- Schedule the functionality and capabilities of Dynamics 365 Marketing
- Estimate capabilities as well as the functionality of Dynamics 365 Customer Service
- Describe the capabilities and functionality of Dynamics 365 Sales.
- Identify the capabilities of the customer engagement apps of Dynamics 365.
- Assess and implement the capabilities of Dynamics 365 Field Service.
- Evaluate and implement customer relationship management of Dynamics 365.
Audience
- Business stakeholders
- IT sales professionals looking to understand Dynamics 365
- IT administrators seeking to adopt Dynamics 365 and are looking for a place to start
- Anyone interested in gaining exposure to Dynamics 365 customer engagement capabilities
- Recent graduates
Pre-Requisites
- Learners enrolling in this course must clearly understand the fundamentals of business operations and customer engagement principles.
- Drive to learn about cloud and Dynamics 365 services!
Course Outline
Module 1 – Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps.
- Navigate the Dynamics 365 customer engagement apps
- Explore common Dynamics 365 activities and integration options
- Lab: Validate lab environment and work with the customer engagement apps
- Lab: Manage Customers and Activities
Module 2 – Learn the fundamentals of Dynamics 365 Marketing
- Explore Dynamics 365 Marketing
- Explore other marketing capabilities and apps
- Lab: Create a Segment
- Lab: Create a Customer Journey
Module 3 – Learn the fundamentals of Dynamics 365 Sales
- Examine Dynamics 365 Sales
- Use sales capabilities
- Lab: Create and manage a Lead
- Lab: Create and manage an Opportunity
Module 4 – Learn the Fundamentals of Dynamic 365 Customer Service
- Explore Dynamics Field Service
- Examine knowledge management in Dynamics 365 Customer Service and related apps
- Lab: Create and publish a Knowledge Base article
- Lab: Create and manage Cases
Module 5 – Learn the Fundamentals of Dynamics 365 Field Service
- Explore Dynamics 365 Field Service
- Describe the scheduling process
- Lab: Create work orders in Dynamics 365 Field Service
- Lab: Create an Inspection
About The Examination
- You must pass an examination after the competition of this course to gain the Microsoft Dynamics 365 Fundamentals (CRM) Certification.
- Exam Title: Microsoft Dynamics 365 Fundamentals (CRM)
- Number of questions: 129
- Test format: Multiple choice
- Passing score: 70%
- Retake fee: USD 99 +Taxes
- Delivery option: Online (Proctored)
Certification
You will earn Microsoft Dynamics 365 Fundamentals (CRM) Certification after passing Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) examination.
Choose Your Preferred Mode
ONLINE TRAINING
- Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured Training Material
- 24*7 Leaner Assistance And Support
CORPORATE TRAINING
- Customized Training According to Requirements
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
What is the course duration?
The course is of one-day duration
When does class start/end?
Classes start at 9:00 am and end by 5:00 pm. The course module gets covered in the eight hours class.
Does Vinsys provide another course related to Microsoft Dynamics 365?
Vinsys aims at bringing the best to the learners. We offer a wide range of related courses for better guidance and professional growth. Other related courses include Microsoft Dynamics 365 Fundamentals (ERP) and Microsoft Dynamics 365 for customer engagement for sales associates.
What are the exam fees?
The exam fee for getting the Microsoft Dynamics 365 Fundamentals (ERP) is USD 99 +Taxes.
Is it compulsory to have prior knowledge and experience of cloud computing?
No, it’s not compulsory to have prior knowledge and experience of cloud computing. However, it can help make the learning process smoother.
Is the expert-led course suitable for new graduates?
Yes, the course is designed for both new graduates and experienced professionals. You can enroll in this course and gain a clear understanding of the CRM capabilities of Dynamics 365.
What are the topics that will be covered in the exam?
The exam will cover the topics like Dynamics 365 Sales, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 customer service, and project operations.
Can I cancel the course after paying the course fees?
Yes, you can cancel the course until 48 priors to the day of your sessions.
How will the course benefit me?
You will be able to validate the lab environment and work with the customer engagement applications that shall give you an upper-hand at your organization to grow and become productive.
Will I get a backup class if I miss one of the sessions or recorded video?
Vinsys provides revision classes as a backup, but we do not provide recorded sessions.
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