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ITIL® 4 Foundation Certification Training in New York, NYC, USA
ITIL® 4 Foundation Certification Training in New York, NYC, USA
ITIL4 Foundation Certification
Get started with an end-to-end operating model for creating, delivering, and continually improving your tech-enabled products or services through our 1-day entry-level ITIL® 4 Foundation course. This course enables IT practitioners, leaders, and suppor
Group Discount
Exam Fee Included
Earn 16 PDUs After Course Completion
18.00 PDUs
ITIL? 4 Foundation course overview in New York
Vinsys authorized ITIL information technology service management course provides a holistic approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services. In addition, it focuses on the guiding principles of ITIL 4, four dimensions of Service Management, and critical concepts from Lean/Agile/DevOps while explaining their relevance for delivering business value.
The in-depth training describes how ITIL 4 practices maintain the value brought by the current ITIL processes and expand for integration with various areas of IT service management.
ITIL contributes to the worlds largest framework for implementing IT Service Management. ITIL version 4 delves into the concept of Service Value System (SVS), which provides a complete view of how ITSM can contribute to business value and how to leverage concepts from models such as DevOps, Lean IT, Agile, and Organizational Change Management. This is a foundational-level course to help you learn the dimensions, guiding principles, and best practices of ITIL 4.
ITIL 4 Foundation Certificationis mandatory before you apply for any of the Strategic Leader or Managing Professional certifications. This training program in New York also prepares you for theITIL 4 Foundationexam.
Our ITIL course also prepares you for the ITIL 4 Foundation certification exam.
Note:Vinsys providesITIL certification trainingin combination with ITILexam.You earn 16 PDUs after course completion.
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Course Objectives
- Understand how modern IT/Digital service organizations operate.
- The role of value streams in increasing speed/efficiency.
- Cultural/Behavioral principles in benefiting the broader organization.
- Utilizing commonly-used service management terms/concepts.
Audience
- Individuals interested in understanding the key concepts of IT and digital service delivery.
- The ones willing to help organizations in embracing the new service management culture.
- Professionals starting their ITIL 4 journey or looking to update the existing ITIL know-how.
- IT Practitioners, IT Project/Team Members, Support Staff, Application Developers, Business Process Analysts, Network Operators, System Integrators, IT Managers, IT Architects, IT Leaders, and many more.
- Those who wish to complete the ITIL 4 Foundation accreditation.
Prerequisites
Foundational knowledge of IT environment, services, and terminology.
Eligibility Criteria
Candidates do not need to fulfill any criteria to apply for the ITIL 4 Foundation Course. Any individual aspiring to gain knowledge of the ITSM best practices can take up this course. It offers great benefits to both IT professionals as well as non-IT professionals.
Course Outline
Key Concepts of IT Service Management
- Service.
- Utility.
- Warranty.
- Customer.
- User.
- Service management.
- Sponsor.
Create Value with Services
- Cost.
- Value.
- Organization.
- Outcome.
- Output.
- Risk.
- Utility and Warranty.
Service Relationships Concepts
- Service offering/relationship management/provision/consumption.
How ITIL Guiding Principles Help Organizations Adopt/Adapt Service Management
- The nature, use, and interaction of the guiding principles.
- Focusing on value.
- Starting where you are.
- Progressing iteratively via feedback.
- Collaborating and promoting visibility.
- Thinking/Working holistically.
- Keeping it simple/practical.
- Optimizing and automating.
Understand & Describe 4 Dimensions of Service Management
- Organizations and people.
- Information and technology.
- Partners and suppliers.
- Value streams and processes.
The Purpose/Components of the ITIL Service Value System
- Explaining the ITIL service value system.
- The activities of the service value chain and how they interconnect.
- The interconnected nature of the service value chain and its support for value streams.
The Inputs/Outputs/Purpose of Every Value Chain Activity
- Planning/Improving/Engaging.
- Designing and transitioning.
- Obtaining and building.
- Delivering and supporting.
The Purpose of ITIL Practices
- Information security management.
- Relationship/Supplier/Availability management.
- Capacity/Performance management.
- IT asset management.
- Service continuity management.
- Monitoring/Event management.
- Release management.
- Service configuration management.
- Deployment management.
- Continual improvement.
- Incident/Problem management.
- Service request management.
- Service Desk/Service Level management.
Define ITIL Terms
- Availability.
- IT asset.
- Event.
- Configuration item.
- Change.
- Incident/Problem.
- Known error.
- 7 ITIL practices.
Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain
- The continual improvement models.
- Change control.
- Incident/Problem management.
- Service request management.
- Service Desk/Service Level management.
Choose Your Preferred Mode
ONLINE TRAINING
- 3 days Instructor-led Online Training
- Experienced Subject Matter Experts
- Approved and Quality Ensured training Material
- 24*7 leaner assistance and support
CORPORATE TRAINING
- Customized Training Across Various Domains
- Instructor-Led Skill Development Program
- Ensure Maximum ROI for Corporates
- 24*7 Learner Assistance and Support
FAQ’s
Why should I learn ITIL4 Foundation training course in New York from Vinsys?
Vinsys is an Axelos Authorized Training Partner (ATP). ITIL4 Foundation training in New York is a well-structured training program that delivers precise content through flexible training schedules for focused yet convenient learning. Vinsys trainers possess 12+ years of experience in the domain while also being capable of relating ITIL4 concepts to real job scenarios. Our ITIL4 Foundation students exhibit 98% exam success rate.
What is ITIL4 Foundation training?
ITIL4 Foundation is a credential that validates your knowledge of ITIL practices for ITSM. The foundation training gives professionals an understanding of the basic concepts, ITIL best practices and the framework. This training also prepares you for the ITIL4 Foundation Certification exam.
How can I earn my ITIL4 Foundation certification?
To earn your ITIL4 Foundation certificate,
• Take the ITIL v4 certification training from an Authorized Training Partner
• Appear for the ITIL4 Foundation exam
• Score at least 65% in the exam
Do I Need to Pay Separate ITIL 4 Foundation Exam Fees?
The ITIL 4 Foundation examination charges are included with Vinsys' certification training.
What are the five dominant stages of ITIL4?
The five stages covered in ITIL4 Foundation training are:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
What is the validity of ITIL4 certification?
The ITIL4 Foundation certification has a lifelong validity.
Who should apply for ITIL4 Foundation exam?
This course is intended for individuals who aim to gain ITIL4 framework knowledge and want to enhance IT service management in their organizations.
How's ITIL Beneficial for Organizations?
Information Technology Infrastructure Library (ITIL) is the globally-acknowledged ITSM framework used across industries. It brings vendor-neutral processes drawn from public/private sectors, aligns IT service deliveries with your business requirements, and enables you to benefit from best practices in IT. Overall, the framework leads to enhanced service management, improved quality, flexibility, adaptability, better customer satisfaction, and optimal value-extraction from your digital services.
What About the Advantages for Professionals?
ITIL helps you understand how services deliver value in organizations. It explains managing efficient IT support services while focusing on standardization, selection, planning, delivery, timely maintenance, and cost-reduction. You learn the global language used within ITSM for effectively communicating with colleagues or other ITSM professionals and improve your salary prospects considerably.
What if I Already Hold ITIL v3 Foundation?
It is recommended that you take ITIL4 Foundation to transition. Due to the addition of new material in ITIL 4 Foundation, a single exam is needed to assess your knowledge.
How Many Competency Levels are there in the ITIL 4 Certification Journey?
4: ITIL Foundation, ITIL Managing Professional, ITIL Strategic Leader & ITIL Master.
What's the ITIL 4 Foundation Exam Format?
A 60-minutes-long exam with 40 multiple-choice questions.
Will it Be an Open or Closed Book Exam?
Closed-book exam.
How About the Passing Score?
65% (26 out of 40 marks).
Is it Necessary to Take the ITIL 4 Foundation Exam from a Specific Location?
No, you may use PeopleCert Online Proctoring and take the exam from the comfort of any location of your choice.
Why Choose Vinsys for the ITIL Certification Training?
Besides being a highly-respected Individual/Corporate IT learning provider, Vinsys is also admired as the top PeopleCert-accredited ITIL training partner. Its unmatchable offerings, accredited instructors, customizable skilling programs, and round-the-clock learner support ensure the most detailed upskilling experiences, a must for capitalizing on valuable ITIL opportunities.
Why Vinsys
Seasoned Instructors
Official Vendor Partnerships
Authorized Courseware
3,000+ Courses & 2,000+ Modules
In Synch with Tech-advancements
Customizable Blended Learning Options
Reviews
The instructor had a very good teaching style. She kept us engaged throughout the session. She was spending a lot of time in answering all the questions we had. Overall it was a good experience and I look forward for more training sessions from Vinsys
William BrownIT Support Engineer
The Instructor was very skillful and knowledgeable. I was not sure how the virtual class will be but I was very happy with the overall experience
Robert MalwIT Facility Management
